斯特拉斯堡格兰特艾尔索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,836 评论

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4 place Saint Pierre le Jeune, 67000 斯特拉斯堡, 法国

描述

酒店其他优惠

  • 圣诞集市中的临时冰场

  • 您可以在"La Terrace Sofitel"快闪餐厅享用地中海美食

  • 内部花园面积 300 平方米（3229 平方英尺）

  • 研讨会场地拥有充足的自然采光，并且可以看到圣皮埃尔勒让教堂景观

  • 提供代客泊车服务的私人停车场

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酒店位置

斯特拉斯堡格兰特艾尔索菲特酒店

4 place Saint Pierre le Jeune
67000 斯特拉斯堡
法国

GPS:48.585184, 7.746356

电话
传真 +33 3 88 15 49 99

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LA BRASSERIE SOFITEL

Brasserie 提供不间断服务，您可以在这里享用主厨 Mathieu Klein 精心烹制的标志性法式美食。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,836 评论

TripAdvisor 评级  4.2/5  2,136 评论

卓越奖 2024

Sofitel isn't anymore waht it used to be...

Tripadvisor 评级 2.0/5

Konstantin F 经 TripAdvisor 认证的评论

We spent one night in this hotel and we left with mixed feelings... Good things first: Excellent breakfast with large variety of mostly healthy food, prompt and friendly service. Helpful concierge who suggested a very nice brasserie for dinner nearby. Excellent location and quiet rooms (at least those facing the inner yard). But: We had to wait until 15:20 to check if our room would be ready, although the day before we got a message that the room would be available at 15:00 and possibly already at 14:00. Once we got access, we found that the room didn't correspond to the pictures published for the category "luxury". There were no bathrobes nor slippers available, and the window couldn't be closed properly with an outside temperature around 0 Celsius. When I asked the reception, I got a slightly larger room, but I was charged 15€ in excess of the price paid via booking.com. This room though had a large king-size bed instead of the twin beds we were asking for. We had to wait until dinner time for the beds to be made in twin mode. And generally, the rooms did not provide the feeling one expects from an upper class hotel: old stylish, partly worn out, poor amenities in the bathroom. Certainly not worth the price paid. Pity...

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the breakfast, the variety of healthy food options, and the excellent service from our staff, including the helpful concierge who guided you to a lovely dinner spot nearby. We're also glad that you appreciated the quiet rooms and the hotel's prime location. We do, however, apologize for the inconvenience you experienced during your stay. Our standard check-in time is at 3:00 PM, and we aim to have all rooms ready by this time. We regret that there was a slight delay, and we understand how that may have impacted your experience. Regarding the missing bathrobes and slippers, we’re sorry to hear that you couldn’t locate them in your room. These amenities are typically stored in the closet, and we sincerely apologize for any confusion or oversight in this matter. Finally, we're sorry that the overall feel of the room did not reflect the high standards you expected from an upscale hotel. We take your feedback seriously and will work to improve the condition of the rooms and the amenities we provide to ensure our guests have the exceptional experience they deserve. We truly appreciate your feedback, as it helps us identify areas where we can enhance our service. We hope you will consider staying with us again, and we are committed to making your next visit a more seamless and enjoyable experience. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

After 60 years this Sofitel lost its luster!

Tripadvisor 评级 1.0/5

Clemente M 经 TripAdvisor 认证的评论

I had stayed at the Strasbourg Sofitel over 30 years ago. The place was amazing, the service impeccable. From check in to check out, flawless. This past stay, Strasbourg Sofitel grandeur of the earlier years is gone. We had to wait to be checked in, in-spite the fact that there were three people looking at one pc as My husband and I waited to be checked in. Finally, one of them did us the favor of checking us in and proceeded to walk us to the elevator where she gave us the key and ran back to the desk to continue her chat. There was not one mention of the Holiday amenities which we found out (written on a card), as were were checking out. The room was nothing compared to the one of the picture. There were three hangers and no bar soap. We were told to "use liquid soap". There was a Christmas market right outside the lobby and We had to fight the crowds to get into the lobby. The entrance from the bar for some reason was blocked. In spite that fact that The bartenders were GREAT!, this Sofitel, after 60 years has lost its luster. 4 nights $1500dlls NOT worth it. CM

Dear CM, Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet the high standards you remember from your previous visit. We understand your frustration with the check-in process and the lack of attention to detail regarding the room amenities and the Holiday offerings. Your experience is certainly not reflective of the level of service we aim to provide, and we will address these concerns with our team. We’re sorry for the inconvenience caused by the Christmas market crowds and the blocked entrance, and we appreciate your positive comments about our bartenders – we’ll be sure to pass those along. Your feedback is important to us, and we are committed to improving the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Very basic over valued

Tripadvisor 评级 4.0/5

gurhan33 Couples - 经 TripAdvisor 认证的评论

Booked for three nights just to enjoy Christmas market which is very close to the hotel. Appearance of the lobby is very basic looks like 4 star hotel actually i was shocked when i arrived dreaming the picture on the Sofitel website is not there . We arrived noon time and naturally our room is not ready even i am diamond member waited till 3 pm., thanks Tarik booked for us a table in a italian resturant where we spent reasonable time while waiting for checkin. Room that we booked is room with balcony facing courtyard and this time there where ice skating rink placed . Except the bed which was very comfortable room was outdated even scratches on the bathroom door are very visible that make me to think nobody showed effort to renew it with a new door. Thanks to Guest relation manager for welcoming bottle of baby champagne (i guess because of my membership level.) Breakfast again was very basic in comparison with other Sofitel hotels.( please think to add more tropical fruit In fruit salad bowl) Overall Sofitel Strasburg is overrated and overvalued ,

Dear Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we appreciate you highlighting the areas that could be improved. We are truly sorry for the delay with your room—while we always strive to accommodate our guests promptly, we understand the frustration of waiting longer than anticipated. We're glad to hear that Tarik was able to make your wait more enjoyable with the restaurant reservation. Regarding the room, we appreciate your feedback on the comfort of the bed, and we will certainly look into addressing the maintenance concerns you mentioned. Your comments about the bathroom door are taken seriously, and we will work on updating the room for future guests. As for the breakfast, we regret that it did not meet your expectations. Your suggestion for adding more tropical fruit to the salad bowl is valuable, and we will consider it in our future offerings. Once again, thank you for sharing your thoughts. We hope you had an enjoyable time at the Christmas market and that you’ll consider staying with us again in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Thank You Charlotte!

Tripadvisor 评级 4.0/5

jamesdQ3571KI Couples - 经 TripAdvisor 认证的评论

This is not a 5 star hotel. Clean and comfortable and well located but lacking the 5 star extras. Room extremely small. The one exception was Charlotte in guest services who went above and beyond in helping my wife who took a bad fall in the street and had a mild concussion.

Dear James, Thank you for sharing your feedback. We're glad to hear that you found our hotel clean, comfortable, and well-located. However, we regret that you felt we did not meet the expectations of a 5-star experience in certain areas. We truly appreciate your kind words about Charlotte in guest services. We’re proud of her dedication and are delighted to know that she was able to provide excellent support when your wife needed assistance. We hope she is feeling better after her fall. Your comments about the room size and the lack of certain 5-star amenities are important to us, and we will carefully review them to ensure we continue improving our guests' experiences. We would love the opportunity to welcome you back and provide you with an even better stay in the future. Best regards, Beatrice Aouadi Director of Guest Experience

Pretty good hotel in a great location

Tripadvisor 评级 4.0/5

TWCCharlotte_NC Couples - 经 TripAdvisor 认证的评论

The best part of this hotelis the location, walkable to everything in Strasburg. The hotel was nice, a little worn, and the rooms were the same - nice but a bit beat up. Staff was very nice, but I would not come here for the hotel experience, it’s really all about a very good hotel in a great location.

Dear Guest, Thank you for sharing your feedback! We're glad to hear that you enjoyed our prime location and the hospitality of our staff. We appreciate your comments about the condition of the hotel and rooms, and we'll definitely look into improvements to enhance the overall experience. We hope you'll consider staying with us again in the future! Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

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其他网络用户评价我们的酒店

  • 586 评论 9.4/10 位置
  • 865 评论 5.1/10 房间
  • 1,155 评论 9/10 服务
  • 7 评论 9.5/10 上网
  • 387 评论 5/10 氛围
  • 318 评论 8.1/10 早餐
  • 271 评论 3.9/10 清洁度
  • 242 评论 4.9/10 设施

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