斯特拉斯堡格兰特艾尔索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,827 评论

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4 place Saint Pierre le Jeune, 67000 斯特拉斯堡, 法国

描述

酒店其他优惠

  • 圣诞集市中的临时冰场

  • 您可以在"La Terrace Sofitel"快闪餐厅享用地中海美食

  • 内部花园面积 300 平方米（3229 平方英尺）

  • 研讨会场地拥有充足的自然采光，并且可以看到圣皮埃尔勒让教堂景观

  • 提供代客泊车服务的私人停车场

我们的客房

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酒店位置

斯特拉斯堡格兰特艾尔索菲特酒店

4 place Saint Pierre le Jeune
67000 斯特拉斯堡
法国

GPS:48.585184, 7.746356

电话
传真 +33 3 88 15 49 99

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LA BRASSERIE SOFITEL

Brasserie 提供不间断服务，您可以在这里享用主厨 Mathieu Klein 精心烹制的标志性法式美食。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,827 评论

TripAdvisor 评级  4.2/5  2,137 评论

卓越奖 2024

Sofitel isn't anymore waht it used to be...

Tripadvisor 评级 2.0/5

Konstantin F 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the breakfast, the variety of healthy food options, and the excellent service from our staff, including the helpful concierge who guided you to a lovely dinner spot nearby. We're also glad that you appreciated the quiet rooms and the hotel's prime location. We do, however, apologize for the inconvenience you experienced during your stay. Our standard check-in time is at 3:00 PM, and we aim to have all rooms ready by this time. We regret that there was a slight delay, and we understand how that may have impacted your experience. Regarding the missing bathrobes and slippers, we’re sorry to hear that you couldn’t locate them in your room. These amenities are typically stored in the closet, and we sincerely apologize for any confusion or oversight in this matter. Finally, we're sorry that the overall feel of the room did not reflect the high standards you expected from an upscale hotel. We take your feedback seriously and will work to improve the condition of the rooms and the amenities we provide to ensure our guests have the exceptional experience they deserve. We truly appreciate your feedback, as it helps us identify areas where we can enhance our service. We hope you will consider staying with us again, and we are committed to making your next visit a more seamless and enjoyable experience. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

After 60 years this Sofitel lost its luster!

Tripadvisor 评级 1.0/5

Clemente M 经 TripAdvisor 认证的评论

Dear CM, Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet the high standards you remember from your previous visit. We understand your frustration with the check-in process and the lack of attention to detail regarding the room amenities and the Holiday offerings. Your experience is certainly not reflective of the level of service we aim to provide, and we will address these concerns with our team. We’re sorry for the inconvenience caused by the Christmas market crowds and the blocked entrance, and we appreciate your positive comments about our bartenders – we’ll be sure to pass those along. Your feedback is important to us, and we are committed to improving the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Very basic over valued

Tripadvisor 评级 4.0/5

gurhan33 Couples - 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we appreciate you highlighting the areas that could be improved. We are truly sorry for the delay with your room—while we always strive to accommodate our guests promptly, we understand the frustration of waiting longer than anticipated. We're glad to hear that Tarik was able to make your wait more enjoyable with the restaurant reservation. Regarding the room, we appreciate your feedback on the comfort of the bed, and we will certainly look into addressing the maintenance concerns you mentioned. Your comments about the bathroom door are taken seriously, and we will work on updating the room for future guests. As for the breakfast, we regret that it did not meet your expectations. Your suggestion for adding more tropical fruit to the salad bowl is valuable, and we will consider it in our future offerings. Once again, thank you for sharing your thoughts. We hope you had an enjoyable time at the Christmas market and that you’ll consider staying with us again in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Thank You Charlotte!

Tripadvisor 评级 4.0/5

jamesdQ3571KI Couples - 经 TripAdvisor 认证的评论

Dear James, Thank you for sharing your feedback. We're glad to hear that you found our hotel clean, comfortable, and well-located. However, we regret that you felt we did not meet the expectations of a 5-star experience in certain areas. We truly appreciate your kind words about Charlotte in guest services. We’re proud of her dedication and are delighted to know that she was able to provide excellent support when your wife needed assistance. We hope she is feeling better after her fall. Your comments about the room size and the lack of certain 5-star amenities are important to us, and we will carefully review them to ensure we continue improving our guests' experiences. We would love the opportunity to welcome you back and provide you with an even better stay in the future. Best regards, Beatrice Aouadi Director of Guest Experience

Pretty good hotel in a great location

Tripadvisor 评级 4.0/5

TWCCharlotte_NC Couples - 经 TripAdvisor 认证的评论

Dear Guest, Thank you for sharing your feedback! We're glad to hear that you enjoyed our prime location and the hospitality of our staff. We appreciate your comments about the condition of the hotel and rooms, and we'll definitely look into improvements to enhance the overall experience. We hope you'll consider staying with us again in the future! Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

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其他网络用户评价我们的酒店

  • 587 评论 9.4/10 位置
  • 861 评论 5.3/10 房间
  • 1,161 评论 9.1/10 服务
  • 7 评论 9.5/10 上网
  • 387 评论 5.1/10 氛围
  • 319 评论 8.3/10 早餐
  • 268 评论 4.1/10 清洁度
  • 239 评论 5/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。