プルマン バンカー ベイ リゾート マーガレット リバー リージョン 5 つ星

Dear Meg, Thank you for taking the time to share your detailed feedback following your recent stay with us. While I'm pleased to hear you and your family enjoyed the spaciousness of our rooms and the natural setting of the resort, I’m genuinely sorry to learn that the service experience did not meet your expectations. Please accept my sincere apologies for the inconvenience caused by the unresolved landline issue and the challenges you faced in contacting our team during your stay. Your frustration is completely understandable, and I agree—alternative solutions should have been explored and implemented without delay. I also regret that our housekeeping and breakfast service did not reflect the high standards we strive for, and I assure you your comments have been taken seriously. You are absolutely right: our beautiful property deserves a level of service to match, and we are committed to addressing these gaps meaningfully, not just in words. Your feedback is being shared directly with our leadership team, and we are actively reviewing our procedures and service culture to ensure genuine improvements. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and show you the true standard of hospitality we aim to provide. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Jasmyna, Thank you for taking the time to share your recent experience with us. I’m truly sorry to hear that your long-awaited return did not live up to the fond memories from your previous visit. Please accept my sincere apologies for the discomfort caused by the ants in your room and the service shortcomings you encountered throughout your stay. This is far from the level of care and attention we aim to provide, and I understand how frustrating this must have been, especially on a well-deserved, child-free getaway. Your feedback regarding the restaurant and breakfast service, as well as the inconsistencies in food quality, has been shared directly with our team for immediate review and action. We are also reinforcing training to ensure our staff deliver the warm, attentive service expected of a five-star resort. While I regret that we missed the opportunity to make your stay special, I truly appreciate your honest feedback. It helps us identify where we need to improve, and we take that seriously. Wishing you all the best for your future travels. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Evelyn, Thank you so much for your kind words and for sharing your experience at Pullman Bunker Bay Resort! We’re thrilled to hear you enjoyed the beautiful beach, our restaurant, and the attentive service from our team. It truly means a lot to know our efforts made a positive impact on your stay. We also appreciate your honest feedback regarding the need for some updates. We're excited to share that we have an exciting refurbishment plan set to begin this year, which includes new furnishings, furniture, and other improvements throughout the resort. We understand the importance of keeping our spaces fresh and welcoming, and we're committed to enhancing our guests' experience with these upgrades. We can’t wait to welcome you back in May for another memorable stay! Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Mike, Thank you so much for taking the time to share your recent experience with us at Pullman Bunker Bay Resort. We’re delighted to hear that you and your family enjoyed your stay in one of our Two-Bedroom Villas and that it felt like a true “home away from home.” It’s wonderful to know that the spacious layout, kitchen facilities, and laundry amenities added to your comfort and convenience. We’re especially grateful for your loyalty as a Gold member of Accor Live Limitless, and we're so pleased you enjoyed your welcome drinks and evening at the bar—it’s our way of saying thank you for your continued support. It’s fantastic to hear that our private beach left a memorable impression. We appreciate your suggestion regarding beach chairs and umbrellas—this is valuable feedback and something we will consider carefully as we continue to enhance the guest experience. I sincerely apologize for the shortfalls you encountered regarding the in-room amenities and responsiveness of our team. The lack of shower gel and the mix-up with bathroom products is certainly not the standard we aim to uphold. Additionally, your comments regarding the buggy service and difficulty reaching our team are being reviewed with urgency to ensure we improve these areas moving forward. Your kind comments balanced with your constructive suggestions are incredibly helpful to us, and we truly appreciate your understanding. We do hope to welcome you and your family back for an even more seamless and relaxing getaway in the near future. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Milliet, Thank you so much for taking the time to share your experience with us at Pullman Bunker Bay Resort. We're thrilled to hear that you enjoyed many aspects of your stay, from relaxing by the pool and exploring our stunning beachfront to indulging in our buffet breakfast and having fun on the tennis courts. How wonderful that you even got to see a pod of dolphins—what a magical moment! We also sincerely appreciate your patience and understanding regarding the initial delays at check-in, the phone issues, and the unexpected power outage. While we always strive to provide a seamless experience, your kind attitude toward those challenges means a lot to our team. Your feedback about the pricing in our restaurant has been noted and will be shared with the relevant departments for consideration. Guest input like yours is incredibly valuable as we continuously work to improve. Thank you again for recommending our resort and for your honest rating. We hope to welcome you back in the future for an even more memorable and enjoyable stay. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region