Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,326 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
Pullman Quay Grand Sydney Harbour - Image 2
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Pullman Quay Grand Sydney Harbour - Image 4
61 Macquarie Street, 2000 Sydney, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 Sydney
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,326 reviews

TripAdvisor Rating  4.5/5  1,901 reviews

Certificate of excellence 2023

Great stay.

Customer review rating 5.0/5

Dsimmonds Couples - Confirmed reviews ALL

The staff were amazing, thank you.

Dear David S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Quay Grand Management Team

Ok Stay

Customer review rating 2.5/5

N A. Families - Confirmed reviews ALL

Always a lovely location. I’ve stayed many times under my and my partner’s profile. As a platinum I didn’t receive any welcome, I had asked the hotel for an early checkin but upon arrival it wasn’t noted or granted. Had to walk into reception to ask help to get luggage etc Room upgrade was given but only after I asked. No milk in room, took 2 phone calls to have it delivered. Room had some issues that I reported on check out. Spa didnt work and very bad smell in laundry area. Arranged late check out - 12 granted - but receptionists calling at 1145 asking when leaving etc….

Dear Philippa B., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Quay Grand Management Team

Needs some major updates

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

We have stayed here several times and while the view is spectacular and location cannot be beaten, we're not feeling like it's value for money anymore and now considering if we will stay again. We were so disappointed with our experience this time. - Our fridge stank like vomit as soon as we arrived. Literally. It was disgusting. - The drain in the shower of the central bathroom got clogged and flooded our shower area and we had to turn off the shower mid wash and get hotel maintenance - The door out to the balcony in the second bedroom did not lock properly and I was very concerned that my youngest could go out there and try and climb over. I had to keep the blind down and bags there to deter him. - The second bedroom had a drink bottle left next to the bed from the previous hotel guest - The water pressure is beyond a joke to the point where I couldn't wash my hair - The hot water was inconsistent constantly and I was petrified it would burn my children and had to stand there and monitor it because it was so unstable. It also took a good 5 mins for the hot water to kick in. - There was noisy maintenance going on above us during parts of our stay

Dear Elizabeth H., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Pullman Quay Grand

Overall excellent

Customer review rating 5.0/5

Joe R. Couples - Confirmed reviews ALL

The service was the first thing I noticed - very personal and attentive. Especially the valet service / concierge. The location is very good too. I'll be back!!!

Dear Joe R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Quay Grand Management Team

Location great , Service lacking in so many ways .

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Breakfast , room was cold ,food was cold only 3 people dinning , vacuming steps as we ate . No notice given of road closures till wanting to leave . Tea and Coffee not replenished . 4 times tried to order room service/ hung up . List goes on .

Dear Beverley W., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Quay Grand Management Team

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Other web-users rate our hotel

  • 787 reviews 9.8/10 Location
  • 994 reviews 7.9/10 Room
  • 810 reviews 7.9/10 Service
  • 7 reviews 2.4/10 WiFi
  • 210 reviews 4.7/10 Cleanliness
  • 148 reviews 5/10 Value
  • 145 reviews 5.9/10 Breakfast
  • 54 reviews 5.9/10 Wellness Area

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