Fairmont Resort Blue Mountains, MGallery 4 stars

Customer review rating (ALL Rating) 4.2/5 4,988 reviews

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Fairmont Resort Blue Mountains, MGallery - Image 1
Fairmont Resort Blue Mountains, MGallery - Image 2
Fairmont Resort Blue Mountains, MGallery - Image 3
Fairmont Resort Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,988 reviews

TripAdvisor Rating  4.0/5  3,399 reviews

Average return visit

TripAdvisor rating 3.0/5

800amyw Couples - TripAdvisor review

We returned to the hotel after nearly 7 years and were so disappointed to see not much had changed. The rooms are tired and the facilities in general need a spruce up. The restaurant menus are average and booked well in advance despite the reviews being sub par. The room service menu was the smallest I have ever seen and it was like the hotel has too many guests for its facilities and staff levels. As an Accor member, this wasn’t acknowledged at check in and nor was my bday. Most hotels recognise your DOB on check in and at least acknowledge it. The gym is small and the hallways loud. If you’re looking for a romantic getaway I wouldn’t recommend it, but if you’re a family with tiny kids I can see why you would like it. The parking here has always been a bit tricky with an uphill trek to reception but I am still baffled that there is no undercover walkway for guests after all these years.

Dear 800amyw, Thank you for taking the time to share your feedback regarding your recent stay at our resort. We genuinely appreciate your loyalty as an Accor member and deeply regret that your experience did not meet your expectations. We understand the importance of maintaining a fresh and inviting environment and are continually working on improvements. Your comments regarding the restaurant and room service menus are valuable, and we will review them to enhance our offerings. It is also disappointing to learn that your Accor membership and birthday were not acknowledged at check-in. We strive to make every guest feel special and valued, and we sincerely apologize for this oversight. Rest assured, we will address this with our front desk team to ensure it does not happen in the future. Regarding the gym size and hallway noise, we recognize that these are important aspects of a comfortable stay and are exploring ways to improve these areas. We also acknowledge your concerns about parking and the lack of an undercover walkway. Your feedback is essential in guiding our future enhancements. While we aim to cater to a wide range of guests, including families, we understand that different travelers have different needs. We apologize that your romantic getaway did not meet your expectations. Thank you again for your detailed feedback. We hope you will give us another opportunity to provide you with a superior experience. Kind Regards, Charlie Young General Manager

A nice resort but overpriced

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We wouldn’t have stayed here for the price if we didn’t have a voucher to pay for half of it. The rooms aren’t worth the price. Dinner and breakfast were nice but I’d be expecting a luxe room with a fireplace at this price.

Disappointed

Customer review rating 0.5/5

Peter K. Families - Confirmed reviews ALL

My wife and had son had a serious fall on our last night. The fall was due to a putt hole in the foot path. We were taken care of very well by the front desk staff. I issued an email to management re the matter. There was no follow up that night to see how they were. Complained to assistant manager the next morning and she made notes. To this very day, we have not had a response from anyone nor a follow up. My wife knee still hurts and is getting looked at. My son’s head, luckily, has recovered.

Great Hotel

Customer review rating 4.5/5

Eva Families - Confirmed reviews ALL

We had a great experience at the Fairmont Resort Blue Mountains. The hotel and surrounds are well maintained and there is lots to explore both inside the resort and in the vicinity. Unfortunately we had to cut our trip short and checkout early due to illness; the hotel was very understanding about the situation and solved the hiccup this created. We will definitely come back to enjoy the resort fully.

Dear Eva S., We very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains, MGallery. We are delighted to read that you had a great experience during your stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and your special mention regarding Chamarie. We hope to see you again soon for another magnificent journey with us. Sincerely, Charlie Young General Manager

Great stay in relaxed surtoundings

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The Fairmont was a great place to stay in the Blue Mountains. The room was spacious and well equipped. The hotel offered plenty of dining options. The weather was a little disappointing but it didn’t affect our enjoyment of our stay.

Dear Melba W., We very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains, MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlie Young General Manager

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Other web-users rate our hotel

  • 1,368 reviews 8.2/10 Location
  • 2,618 reviews 6.3/10 Room
  • 2,822 reviews 7.8/10 Service
  • 26 reviews 5.9/10 WiFi
  • 1,575 reviews 5.5/10 Food
  • 795 reviews 4.1/10 Cleanliness
  • 704 reviews 6.8/10 Breakfast
  • 604 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.