Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 8,174 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  8,174 reviews

TripAdvisor Rating  4.0/5  6,667 reviews

Customer review rating 2.0/5

Phil P. Business - Confirmed reviews ALL

Lack of pool, lifts not all working. Temporary breakfast barely adequate. Conference facilities a bit cramped. Staff great and helpful, good customer service.

Bonjour Mr Phil P., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis Hoang Assistant Manager

Disappointing stay

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Service was good but the renovations really made the stay poor. A lot of renovations noise and heard a lot of commotion outside my room by the people moving new mattresses.

Bonjour Mr Oon Ngeh C., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis Hoang Assistant Manager

Good location

Customer review rating 3.0/5

Dr R. P. Friends - Confirmed reviews ALL

It was disappointing that we did not have a good food experience. While we understand that upgrading the hotel is necessary, we should have been given places to dine. I am angry about the way $250 was deducted from my Mastercard and not replaced when I checked out. I had paid for the room and breakfast in advance and did not ask for additional service during my stay. That money should have been returned to me.

Good but very limited by renovations

Customer review rating 4.0/5

Rob P. Business - Confirmed reviews ALL

Good but very limited by renovations. Wonderful staff.

Bonjour Mr Robert P., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Hoang Assistant Manager

Well located but room without natural light

Customer review rating 1.5/5

Quentin Business - Confirmed reviews ALL

Room totally dark even at noon with all curtains opened. Poor bathroom water évacuation (floor still wet the next day). The room was probably for disabled guests, yet they also need proper water evacuation system. I put the 'do not disturb sign' on the door to have a nap after a long flight, and the reception called while I was sleeping to advise that they didn't make up the room due to that sign...... Thanks for waking me up. Breakfast area was on the first floor then one day it was on the fourth one without previous information shared. (due to ongoing works). I would not recommend this hotel, at least until the work is ongoing.

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Other web-users rate our hotel

  • 1,748 reviews 9.3/10 Location
  • 3,692 reviews 6/10 Room
  • 4,013 reviews 7.8/10 Service
  • 42 reviews 6.7/10 WiFi
  • 1,496 reviews 5/10 Comfort
  • 1,373 reviews 3.7/10 Amenities
  • 958 reviews 6.8/10 Breakfast
  • 939 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.