Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 4,205 reviews

Novotel Sunshine Coast Resort - Image 1
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,205 reviews

TripAdvisor Rating  3.5/5  332 reviews

great place

Customer review rating 5.0/5

Emma R. Couples - Confirmed reviews ALL

very relaxing

Dear Emma, We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

Great bungalow but food options poor

Customer review rating 4.0/5

#luckdari Couples - Confirmed reviews ALL

Great accommodation but the restaurant was a little bland/poor quality for a resort. Buffalo wings were a winner but steaks were low grade. I'd stay again but maybe get uber eats as a dining option.

Dear Darius, Thank you very much for taking the time to share your feedback with us. We greatly appreciate your constructive comments as they provide valuable insights into areas where we can improve and enhance the overall experience for our guests. We apologize for any inconveniences you may have encountered during your stay. Rest assured that your feedback has been shared with our team, and we will take proactive measures to address the issues you've raised. At Novotel Sunshine Coast Resort, we are committed to delivering exceptional service and ensuring that every guest has a comfortable and enjoyable stay. Your feedback helps us to continuously improve, and we are grateful for the opportunity to do so. We hope that you will consider staying with us again in the future so that we can demonstrate the improvements we've made based on your valuable feedback. Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back. Sincerely, Piti Guest Service Agent

Noisy rooms, great buffet breakfast.

Customer review rating 3.0/5

Trent Couples - Confirmed reviews ALL

The rooms are noisy - you can hear people talking in the rooms beside you, doors banging closed and 'bed time activities' clearly. There are no exhaust fans in the bathroom, so the bathroom fogs up badly when you have a shower. There also wasn't a toilet brush for cleaning the toilet when required. The signage around the resort isn't the greatest, especially when trying to find your room if you arrive at night. Couldn't find the air con remote in the gym, so it was hot. The buffet breakfast is the best one I have ever been to. It has everything you could possibly want in a breakfast buffet - cereals, fruits, breads, pastries, pancakes, waffles, bacon, sausages, baked beans, eggs (fried, scrambled, poached, boiled & omelette), yoghurt, antipasto items, smashed avo, juice, tea & coffee.

Dear Trent, Thank you very much for taking the time to share your feedback with us. We greatly appreciate your constructive comments as they provide valuable insights into areas where we can improve and enhance the overall experience for our guests. We apologize for any inconveniences you may have encountered during your stay. Rest assured that your feedback has been shared with our team, and we will take proactive measures to address the issues you've raised. At Novotel Sunshine Coast Resort, we are committed to delivering exceptional service and ensuring that every guest has a comfortable and enjoyable stay. Your feedback helps us to continuously improve, and we are grateful for the opportunity to do so. We hope that you will consider staying with us again in the future so that we can demonstrate the improvements we've made based on your valuable feedback. Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back. Sincerely, Piti Guest Service Agent

Friendly staff

Customer review rating 3.0/5

Nikita Couples - Confirmed reviews ALL

The staff were very friendly and helpful but our overall experience was not so positive. Day one, was overcharged by $210. Day 2 could not get back into our bungalow and Day 3, our lights went out. Not to mention the defrosted fridge when we check-in, broken door to the bathroom ensuite and the cold water tap in the basin was hot water. For a 'Luxury refurbished' bungalow, you need to reconsider your contractors.

Dear Nikita, Thank you very much for taking the time to share your feedback with us. We greatly appreciate your constructive comments as they provide valuable insights into areas where we can improve and enhance the overall experience for our guests. We apologize for any inconveniences you may have encountered during your stay. Rest assured that your feedback has been shared with our team, and we will take proactive measures to address the issues you've raised. At Novotel Sunshine Coast Resort, we are committed to delivering exceptional service and ensuring that every guest has a comfortable and enjoyable stay. Your feedback helps us to continuously improve, and we are grateful for the opportunity to do so. We hope that you will consider staying with us again in the future so that we can demonstrate the improvements we've made based on your valuable feedback. Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back. Sincerely, Piti Guest Service Agent

good facilities except limited dining options

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Overall positive but limited dining options a disappointment

Dear Peter P., Thank you very much for taking the time to share your feedback with us. We greatly appreciate your constructive comments as they provide valuable insights into areas where we can improve and enhance the overall experience for our guests. We apologize for any inconveniences you may have encountered during your stay. Rest assured that your feedback has been shared with our team, and we will take proactive measures to address the issues you've raised. At Novotel Sunshine Coast Resort, we are committed to delivering exceptional service and ensuring that every guest has a comfortable and enjoyable stay. Your feedback helps us to continuously improve, and we are grateful for the opportunity to do so. We hope that you will consider staying with us again in the future so that we can demonstrate the improvements we've made based on your valuable feedback. Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back. Sincerely, Piti Guest Service Agent

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Other web-users rate our hotel

  • 967 reviews 8.3/10 Location
  • 2,589 reviews 5.7/10 Room
  • 2,227 reviews 7.2/10 Service
  • 32 reviews 4.7/10 WiFi
  • 1,417 reviews 4.9/10 Food
  • 793 reviews 4.4/10 Cleanliness
  • 771 reviews 5/10 Comfort
  • 647 reviews 8.2/10 Breakfast

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