Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 5,845 reviews

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Novotel Melbourne on Collins - Image 1
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Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  5,845 reviews

TripAdvisor Rating  4.0/5  5,243 reviews

Central location

Customer review rating 5.0/5

Romola D. Friends - Confirmed reviews ALL

Easy checking in and out process. Friendly staff. Good facilities

Dear Romola, Thank you for such a positive review. It's delightful to hear that the central location of our hotel contributed positively to your experience. Our team strives to make the check-in and out process as seamless as possible, and your recognition of their friendliness and efficiency is greatly appreciated. We're also thrilled that our facilities met your expectations and that you found our Luxury Escapes offering to be straightforward. Moreover, knowing that you enjoyed our breakfast selection brings us immense satisfaction, as we are dedicated to providing a delectable start to the day for our guests. We take pride in the continuous effort to maintain the high standards of service and hospitality that Novotel Melbourne on Collins is known for. It would be our pleasure to have you return on another occasion. Very best wishes, Andrew Maynard, General Manager

Disorganised

Customer review rating 0.5/5

Dave Families - Confirmed reviews ALL

1. Paid $55 for a bottle of champagne on arrival - This did not arrive - Had to request a refund. 2. Noted in special requests when booking it was mothers day and my sons 8th birthday. After cancelling the champagne and going for a swim we returned to 2 x macaroons on a plate with a card for my sons birthday. It felt like more of an apology for messing up the champagne. It included a coffee macaroon - not particularly suitable for an 8 year old 3. Went to reception to request towels for the pool as my partner and children were in the pool and could not get out as there were no towels. upon requesting I was told not to get them from reception and that they are in the pool area which i confirmed there was none. I then went to join the family in the pool. We waited over 45 minutes to get towels after requesting them 3 times as well as other families calling reception. 4. Went to bar around 10pm - I asked if the bar was open. The person serving did not even have the decency to look at me, They simply said sorry bar is closed and moved on. I've worked in hospitality for 10 years. This was poor. 4. This was hard given my last stay in a Novatel included standing in human feces in the pool area in QLD with no care from staff. Extremely disappointed and will be searching for alternatives in the future.

Dear Dave, Thank you for taking the time to review your stay. We are disheartened to hear that your recent stay did not meet the exceptional standards we strive to uphold. It is regrettable that the special touches intended for your family's celebration did not live up to expectations, and for this, we are truly sorry. Our guests' comfort and satisfaction are of utmost importance, and we regret to hear about the challenges you faced regarding the pool towels. We take pride in our hotel's amenities, including the InBalance Fitness Centre with its indoor heated pool, and any situation that detracts from a guest's experience is taken very seriously. Additionally, we understand that a warm and personable service from our staff, particularly at the Lane Bar, contributes significantly to the enjoyment of your stay. It is disappointing to learn that this was not the case on this occasion. We appreciate your feedback on the bed comfort as we aim to provide a restful environment with our 4-star amenities, including a pillow menu for personalized comfort. We note your concerns regarding the arrival and housekeeping services and would like to assure you that daily housekeeping and attentive guest service are standards we are committed to maintaining. Our cleanliness score is something we are generally proud of, and we continuously endeavor to provide a clean and welcoming environment for all our guests. Please be assured that while we never wish for our guests to face such difficulties, your experience is not indicative of the high standards we are known for. We value all guest feedback as it provides us with the opportunity to continually review and enhance our services. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Andrew Maynard, General Manager

Great location theatre district

Customer review rating 4.0/5

Lara Families - Confirmed reviews ALL

My daughters and I stayed with Novotel the night prior to Mother’s Day as a treat and to see Wicked. The room was fine, suited to our needs. The lighting is very dim. My 9 year old was almost unable to reach the hand soap dispenser. We all commented how drying the soap was and no body lotion. The conditioner dispenser was either clogged or empty, not ideal to discover mid shower. All that aside we had a lovely night and the kids especially loved breakfast the next day! Thank you.

Dear Lara, We would like to thank you for this review about your recent experience in our hotel. It is gratifying to hear that you and your daughters enjoyed our prime location and the proximity to the theatre district, making your pre-Mother's Day celebration even more special. We also appreciate your kind words about our breakfast selection that your children especially loved. We, however, regret to hear about the shortcomings you encountered regarding the room lighting and the accessibility issues with the hand soap dispenser for your child. We aim to ensure comfort for all our guests and will take your comments into consideration. Additionally, the absence of body lotion and the issue with the conditioner dispenser are not reflective of the high standards we strive for at Novotel Melbourne on Collins. Our team is always available to assist with any in-room amenities that are not up to par, and we apologize for any inconvenience caused. We also note your comments on the service feeling impersonal and the in-room coffee and tea offerings. We strive to provide a warm and personalized service experience and regret that we fell short during your visit. Rest assured, we are continuously working on enhancing our guest experience, including the quality of in-room refreshments, to reflect the standards expected of a 4.5-star establishment. We hope to welcome you back. Best wishes, Andrew Maynard, General Manager

Always lives up to expectations and excellent service.

Customer review rating 5.0/5

Marion N. Families - Confirmed reviews ALL

As always they allowed us to drop of our bags prior to going to our show at the Regent at 1.30pm. Beautiful service and great food in the restaurant. Thanks Ema. Lovely breakfast and late check out. Very family orientated. We just live the Novotel, Collins Street.

Dear Marion, Thank you for such a positive review. It is heartwarming to read that your membership with ALL – Accor Live Limitless enhances your stays with us. Our commitment to cleanliness and sustainability is a core part of our ethos, and we are delighted to learn that these efforts resonate with you. The acknowledgment of Emma's exceptional service in our restaurant has been shared with her and the entire team. It's recognitions like yours that inspire us to continue delivering the warm, friendly service we strive for. We are also pleased to know that our hotel's family-friendly environment and the convenience of our location contributed to a memorable experience. It's wonderful to hear that the service, food, and attentiveness of our staff met your expectations, making your stay 'fantastic,' as you described. It would be our pleasure to have you return on another occasion. Very best wishes, Andrew Maynard, General Manager

Customer review rating 1.5/5

Jason Families - Confirmed reviews ALL

Very Disappointed with the Junior Suite and overall stay at the Novotel on Collins. The lights on the bed head did not work. We asked to have the sofa/couch dressed so we could use it as a bed. We were then advised that it was out of order and given a pull-out bed instead which was terrible. If a room does not have equipment in order, do not use the room. Obviously, profits come before guests.

Dear Jason, Thank you for taking the time to review your stay. We regret to hear that your experience with the suite's amenities did not meet your expectations. Our team strives to ensure all our facilities are in perfect condition for our guests, and it is disheartening to learn that this was not the case for your stay. We also take to heart your comments regarding the level of engagement from our staff. It is always our intention to make our guests feel heard and cared for throughout their entire stay, including at the time of departure. We are saddened to hear we may have missed the mark during your interaction with our management team. Please rest assured that guest satisfaction is our top priority, and we take all feedback seriously as it helps us to continuously improve our service. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,441 reviews 9.2/10 Location
  • 3,165 reviews 6.3/10 Room
  • 2,989 reviews 7.7/10 Service
  • 71 reviews 3.9/10 WiFi
  • 1,080 reviews 6.5/10 Cleanliness
  • 821 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.