Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,217 reviews

Best price
guarantee
Sofitel Gold Coast Broadbeach - Image 1
Sofitel Gold Coast Broadbeach - Image 2
Sofitel Gold Coast Broadbeach - Image 3
Sofitel Gold Coast Broadbeach - Image 4
81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,217 reviews

TripAdvisor Rating  4.0/5  3,357 reviews

Great Stay

Customer review rating 5.0/5

Barry A. Families - Confirmed reviews ALL

We booked a Standard Room and were upgraded to the Penthouse Level, with great views and a very pleasant room

Bonjour Barry, Thank you for such a lovely review! It’s wonderful to hear that your stay in the Penthouse Level exceeded your expectations with its great views and comfort. As a valued Gold member of our ALL – Accor Live Limitless loyalty program, we are delighted we could enhance your experience with an upgrade. We're thrilled to know that from check-in to departure, every aspect of your stay was to your satisfaction, including the spotless condition of your room and our breakfast offerings. Your high praise for our team and the seamless booking experience through our website is greatly appreciated and serves as a motivator to continue our commitment to excellence. We look forward to the pleasure of welcoming you and your family back to Sofitel Gold Coast Broadbeach. Thank you once again for recommending our loyalty program and for being a cherished member of our community. Merci, Fraser Ross General Manager fr…

No free internet access. Very old elevators

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

First time staying in a hotel without free internet access. It’s 2024, even old airbnbs have free wifi. Elevators are really old. Staff kept clarifying and charging for my breakfast buffet (not seemingly aware it was part of the package) Only redeeming factor is the breakfast buffet. Good food.

Bonjour, Thank you for your valuable feedback. I am sorry for any confusion regarding the Wi-Fi and breakfast charges during your stay. I have reviewed your invoice and can confirm there were no extra charges as both were prepaid through a third-party service. Additionally, I'd like to note that free Wi-Fi access is a benefit offered to our ALL – Accor Live Limitless loyalty program members. Understanding that you are not a member, we would be pleased to assist you in joining the program for future visits to ensure you receive this and other benefits. Our team is also taking immediate steps to improve communication at the front desk to avoid such misunderstandings going forward. We appreciate your input as it helps us enhance our guest experiences, and we hope to have the pleasure of hosting you again soon under better circumstances. Merci, Fraser Ross General Manager fr…

Great sized room in a tired looking building

Customer review rating 4.0/5

Malcolm A. Business - Confirmed reviews ALL

Slow check in experience. Would help if your lifts worked.

Bonjour Malcolm, Thank you for taking the time to provide us with your feedback following your recent stay at Sofitel Gold Coast Broadbeach. I am glad to hear that you enjoyed the spaciousness of your room and our breakfast service, and that our team made a positive impact on your experience, particularly during breakfast. However, I sincerely apologize for the slow check-in process and the issues with our elevators. We understand that these aspects can significantly impact the overall experience, and we are actively working on solutions to improve the efficiency of our check-in process and the functionality of our lifts. Ensuring that these facilities are up to standard is a priority for us. We are also reviewing our readiness of rooms to ensure that they are available at the agreed time, as we recognize how important this is, especially for our business travellers. Thank you for your compliments on our sustainable development initiatives and for being a valued member of our ALL – Accor Live Limitless loyalty program. We hope to have the opportunity to better serve you in the future and to enhance your overall impression of our loyalty program. Merci, Fraser Ross General Manager fr…

Tired furniture and bathrooms

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Pre-Covid, I used to stay in Sofitel hotels very regularly, but since COVID, not much. I am really underwhelmed! The buffet breakfast was in a dining room full of blue vinyl-covered chairs showing great signs of wear and tear, which made things feel subpar for what Accor describes as a 5-star hotel. My husband and I both found the coffee to be undrinkable! Removing the bathroom plug fitting revealed a dirty mess.

Bonjour, Thank you for sharing your detailed feedback from your recent stay at Sofitel. I apologize that your experience did not fully meet the high standards we aim to achieve. As a Silver member of our ALL – Accor Live Limitless loyalty program, your comfort and satisfaction are extremely important to us. I am concerned to hear about the wear and tear on the furniture and the issues with the cleanliness and condition of the bathroom. We are in the process of assessing our current furnishings and maintenance routines to address these issues promptly. Furthermore, the problem with the carpark boom gate and the lack of engagement from our concierge are not in line with our service standards, and we are addressing these matters with the relevant teams. Regarding the breakfast, we are already looking into improving the quality of the coffee, as we want every aspect of your dining experience to be enjoyable. We appreciate your candid feedback, as it is essential for our continuous improvement. We hope to have the opportunity to better serve you in the future and demonstrate the quality and service that Sofitel is known for. Merci, Fraser Ross General Manager fr…

Well located. Friendly staff.

Customer review rating 4.0/5

P Couples - Confirmed reviews ALL

Beds on the old side but Just ok, being creaky & humped in middle. Room generally good. But 2 of 4 lifts operating.....that was poor, and unfortunate/ unnecessary.

Bonjour, Thank you for taking the time to share your feedback about your recent stay with us. As a valued Silver member of the ALL – Accor Live Limitless loyalty program, your comments are important to us. I am pleased to hear that you found our location convenient and our staff friendly. However, I apologize for the issues you encountered with the beds and the lifts. Your comfort is our priority, and it is concerning to learn that the bed was not up to standard. We will look into replacing the older beds to ensure a more comfortable stay for our guests. Regarding the lifts, I understand how inconvenient it was to have only two out of four operating. This is not the level of service we aim to provide, and we will address this issue to prevent future occurrences. Your feedback helps us to improve our services and facilities, and we appreciate your suggestions. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Thank you once again for your valuable feedback. Merci, Fraser Ross General Manager fr…

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,431 reviews 9.4/10 Location
  • 2,429 reviews 6.6/10 Room
  • 2,510 reviews 8.4/10 Service
  • 121 reviews 4.7/10 WiFi
  • 765 reviews 5.6/10 Cleanliness
  • 740 reviews 8.5/10 Breakfast
  • 659 reviews 4.6/10 Amenities
  • 620 reviews 6.6/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Broadbeach

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.