Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 476 reviews

Mercure Bedford Centre Hotel - Image 1
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Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

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Room 1

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Riverside Restaurant

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  476 reviews

TripAdvisor Rating  4.2/5  303 reviews

Certificate of excellence 2024

Nice stay for a nights break.

Customer review rating 3.5/5

Zara Couples - Confirmed reviews ALL

Dear Zara, Thank you for your thoughtful feedback regarding your recent stay at Mercure Bedford Centre Hotel. We are pleased to hear that you enjoyed our central location and appreciated our team\'s hospitality during your visit. We sincerely apologise for the inconvenience you experienced with the air conditioning and heating controls in your room. Your comfort is important to us, and we take your comments seriously. Additionally, we acknowledge your observations about the wear and tear in the bathroom and the door lock mechanism. While we aim to maintain our facilities to a high standard, we appreciate your understanding regarding the building\'s character. We are glad that our late checkout policy allowed you to enjoy a relaxed departure, and we hope to welcome you back in the future for another enjoyable stay. Your feedback is invaluable as it helps us improve our services. Kind regards, Denisa Lushi Front Office Manager

Indifferent staff, room ok

Customer review rating 2.5/5

Markd Solo - Confirmed reviews ALL

Dear MarkD, Thank you for your feedback. We regret to hear about your experience with our reception staff. We value all our guests and will take your comments into consideration to enhance our service quality. Sincerely, Denisa Lushi Front Office Manager

Well located - slightly tired rooms

Customer review rating 3.5/5

Karen Families - Confirmed reviews ALL

Dear Karen, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff accommodating. We acknowledge your comments about the condition of the rooms and the kitchen door noise during breakfast. Your insights are invaluable, and we will ensure they are shared with our management team for consideration. Best regards, Denisa Lushi Front Office Manager

Love at bar

TripAdvisor rating 5.0/5

Ben C Business - TripAdvisor review

Dear Ben C, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our accommodations and the variety offered at breakfast. It's especially wonderful to know that Love has made your experience even more enjoyable through her courteous service. We appreciate your feedback and look forward to welcoming you back for many more stays. Best regards, Denisa Lushi Front Office Manager

Scarse customer attention with bad consequences on the customer

TripAdvisor rating 1.0/5

LLauraP1985 TripAdvisor review

Dear Laura Thank you for taking the time to share your concerns regarding your recent experience at our hotel. We sincerely apologize for the inconvenience caused by the registration error with your vehicle, as well as the subsequent fines you incurred. We understand how frustrating this situation can be and appreciate your feedback regarding our customer service. Your comments will be reviewed as we continually strive to improve our guest experience. Kind regards, Denisa Lushi Front Office Manager

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Other web-users rate our hotel

  • 589 reviews 8.7/10 Location
  • 1,176 reviews 6.5/10 Room
  • 873 reviews 8.3/10 Service
  • 20 reviews 7.1/10 WiFi
  • 413 reviews 5.2/10 Cleanliness
  • 352 reviews 8/10 Breakfast
  • 252 reviews 3.6/10 Amenities
  • 13 reviews 1.1/10 Wellness Area

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