Mercure Penang Beach 4 stars

Dear Halyna, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit. Your concerns about the bed linen and the overall condition of the hotel are certainly taken seriously. We strive to maintain high standards of cleanliness and comfort, and we regret that we fell short in your case. However, we want to address your concerns directly and would have appreciated the opportunity to rectify these issues during your stay. Our Front Office team is available 24/7 to address any complaints or concerns guests may have. If you have any further details or if there\'s anything we can do to assist you now, please feel free to contact us directly. Your feedback is invaluable, and we hope to have the chance to welcome you back for a much improved experience in the future. Best regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Gordon, Thank you for your kind words about our staff and for recognizing their helpfulness during your stay. We are pleased to hear that you had a good experience with our in-house dining. However, we are truly sorry to learn about your health issue and sincerely apologize for the discomfort you experienced after breakfast. We want to clarify that our restaurant does not offer turkey beef, and we take concerns about food safety very seriously. To ensure the well-being of all our guests, we encourage you to report any symptoms or concerns directly to our team, as we can investigate the matter further. Unfortunately, we have not received any other reports of illness during your stay, but we appreciate your vigilance and will certainly look into this matter. Thank you once again for your feedback. We wish you a swift recovery and hope to welcome you back for a more enjoyable experience in the future. Best regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear M. Martino, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Jasmi Y., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rasyima Ghazali Marketing Communication Mercure Penang Beach