Mercure Makassar Nexa Pettarani 4 stars

Kepada Tamu yang terhormat, Terima kasih telah meluangkan waktu untuk berbagi pengalaman Anda bersama kami di Mercure Makassar Nexa Pettarani. Kami sangat senang mengetahui bahwa Anda menikmati masa menginap dan merasa nyaman selama berada di hotel kami. Kepuasan tamu selalu menjadi prioritas utama kami, dan ulasan positif seperti ini semakin memotivasi kami untuk terus memberikan pelayanan terbaik. Kami menantikan kesempatan untuk menyambut Anda kembali di Mercure Makassar Nexa Pettarani. Jangan ragu untuk menghubungi kami jika ada hal yang dapat kami bantu dalam perencanaan kunjungan Anda berikutnya. Salam hangat, Wahyu Nursekha Wijayanti General Manager

Dear Ms. Ikrima Inayah R, Thank you for your wonderful review! We are delighted to hear that you had a great experience with our services and that you appreciated the prayer room facilities. It’s also fantastic to know that our staff, especially Suci, provided excellent service and helped capture great moments for you and your friends. We’re thrilled that you enjoyed the delicious food as well! Your kind words mean a lot to us, and we look forward to welcoming you back for another amazing experience at Mercure Makassar. Best regards, Wahyu Nursekha Wijayanti General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely appreciate your positive comments regarding your arrival, the kindness and efficiency of our hotel staff, and the quick check-in process. We are committed to delivering excellent service, and we’re glad to know that our team was able to address your concerns promptly by moving you to another room. However, we deeply regret to hear about the issues you encountered during your stay, especially the presence of a cockroach in your room and the open design of the bathroom. We fully understand how this affected your comfort and overall experience, and we sincerely apologize for the inconvenience it caused. Please be assured that we take cleanliness and maintenance very seriously, and this issue has been immediately reported to our housekeeping and maintenance teams for further investigation and resolution. As you mentioned, certain cities may face challenges with pests, but we always strive to maintain the highest standards of hygiene and comfort for our guests. We truly understand how distressing it can be to feel uneasy about the environment, and we are working on improving our facilities to ensure that these concerns are addressed. We are grateful for your understanding and for bringing this matter to our attention. Your feedback is invaluable to us, as it helps us continue to improve. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable and worry-free stay. Thank you once again for your constructive feedback and for your patience. Kind regards, Wahyu Nursekha Wijayanti General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the room clean and well-maintained. Our team works hard to ensure a comfortable environment for all of our guests, and it\'s rewarding to know that this was appreciated. We also value your input regarding the food and room amenities. Please be assured that we are constantly working to improve all aspects of our services, and your comments will certainly be taken into consideration as we look to enhance these areas for a better guest experience. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay. Thank you again for your feedback and for choosing to stay with us. Kind regards, Wahyu Nursekha Wijayanti General Manager

Dear Valued Guest, Thank you so much for taking the time to share your valuable feedback with us. We are delighted to hear that you found our hotel’s location strategic and that you enjoyed the comfort of our facilities. It’s wonderful to know that you appreciated the variety of food available at our restaurant, as we aim to provide a diverse selection to cater to the tastes of all our guests. We also sincerely appreciate your comments regarding the clogged sink. Please accept our apologies for the inconvenience this caused. Rest assured that we take maintenance issues seriously, and we will prioritize resolving this matter promptly to ensure it does not affect future guests. Your input helps us to continually improve, and we are grateful for your understanding. At our hotel, we are committed to providing a comfortable and memorable experience for each guest, and your feedback plays a crucial role in helping us achieve this goal. We will continue to work on enhancing our services, and we hope to have the pleasure of welcoming you back in the near future. Thank you once again for your thoughtful and constructive feedback, and for choosing our hotel for your stay. Kind regards, Wahyu Nursekha Wijayanti General Manager