Mercure Jakarta Batavia

Customer review rating (ALL Rating) 4.5/5 401 reviews

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Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat, 11230 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Ancol, JI Expo & Jakarta International Stadium (JIS) only 10-15 minutes driving.

  • 5 minutes walking distance explore Old Town of Jakarta. 30 minutes driving to Soekarno Hatta

  • 3 minutes walk to Transjakarta Bus Station connecting Jakarta area, offers an easy access.

  • 3 minutes walk to Chinese & Local Restaurant. Wide selection of local food and street foods.

  • 15 minutes driving to Jakarta International Stadium (JIS) , Ancol, JI Expo for concertgoers

Our accommodation(s)

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Room 1

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

GPS:-6.132382, 106.810051

Telephone
Fax +62 21 6915977

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MALAKA

Malaka is an à la carte & all-day dining buffet restaurant in Jakarta. It presents International, Asian & Nusantara cuisine, offering menus all prepared in a showcase open kitchen and is often used as a wedding restaurant by Jakarta residents.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  401 reviews

TripAdvisor Rating  4.5/5  646 reviews

Certificate of excellence 2025

Good location

Customer review rating 4.0/5

Tak C. G. Business - Confirmed reviews ALL

Nicely done!

Customer review rating 5.0/5

F. F. Families - Confirmed reviews ALL

Dear Mr. F. F., We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

I found an issue, it felt upset this time

Customer review rating 3.5/5

Jean Business - Confirmed reviews ALL

Dear Jean A., Thank you for taking the time to share your feedback. First and foremost, please accept our sincerest apologies for the inconvenience and confusion you experienced regarding your guest’s breakfast during their recent stay at Mercure Jakarta Batavia. We deeply regret the miscommunication that occurred at the concierge desk and the impact it had, especially considering the importance of your guest, whom you hold in such high regard. It is truly disheartening to hear that your honored guru from Nepal was not able to enjoy the breakfast that had been expected, and we understand how upsetting and embarrassing this must have been for you. Your experience is certainly not reflective of the service standards we strive to maintain, and we are taking this matter very seriously. We are currently reviewing this incident internally with our concierge and front office teams to identify where the breakdown happened and to ensure proper retraining is provided to prevent such issues in the future. Once again, we deeply apologize for the inconvenience and disappointment caused. We hope you will give us another opportunity to regain your trust and show you the high level of service that Mercure and the Accor group are known for. With sincere regards, Andri Front Office Manager

Infested

Customer review rating 1.0/5

Steven Solo - Confirmed reviews ALL

Dear Mr. Steven, Please accept our deepest apologies for the unpleasant experience you encountered during your stay. We are extremely concerned to hear about the presence of cockroaches in your room, and this is absolutely not the standard we uphold at Mercure Jakarta Batavia. Your comfort, safety, and satisfaction are our top priorities, and we take your feedback very seriously. Our team is already investigating this issue thoroughly, and we will take immediate corrective action to ensure it does not happen again. We truly regret that your stay was disrupted, and we hope you will give us another opportunity to restore your trust and provide you with the quality experience you deserve. Sincerely, Andri Front Office Manager

Home sweet home

Customer review rating 4.5/5

Henrys Families - Confirmed reviews ALL

Dear Mr. Henry, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

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Other web-users rate our hotel

  • 594 reviews 8.3/10 Location
  • 1,224 reviews 8.7/10 Room
  • 1,326 reviews 9.1/10 Service
  • 31 reviews 8/10 WiFi
  • 736 reviews 8.6/10 Food
  • 622 reviews 8/10 Cleanliness
  • 555 reviews 8.3/10 Breakfast
  • 502 reviews 8.3/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.