Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.5/5 2,825 reviews

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Fairmont Le Château Montebello - Image 1
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392 Notre Dame, J0V 1L0 MONTEBELLO, Canada

Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Telephone
Fax +1 819-423-1133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,825 reviews

TripAdvisor Rating  4.1/5  3,234 reviews

Disrespectful and Disappointing Experience During Our Honeymoon

TripAdvisor rating 1.0/5

sohail k TripAdvisor review

We stayed at Fairmont Château Montebello recently to celebrate my honeymoon, expecting the high standard of care Fairmont is known for. Unfortunately, our experience was deeply disappointing due to a serious lack of respect for my dietary restrictions as a practicing Muslim. Upon arrival, I let them know that I require halal food and emphasized how important this is to me. I also reminded staff upon arrival on email and was promised the right food and was assured that my meals, specifically the beef options, would be halal. To my shock, I was served pork/bacon in the burger — despite the clear instructions and promises. This not only violated my religious practice but also made me feel incredibly disrespected. After I raised the issue, I told the hotel I would make food arrangements outside, but they convinced me to give them another chance, even introducing me to the chef who promised a special halal meal the next evening. Sadly, the same mistake happened again. To have this happen not once, but twice, on such a special occasion as our honeymoon was incredibly upsetting. It showed a complete lack of understanding and care toward guests with religious and dietary needs. This experience left a lasting negative impression and took away from what should have been a joyful and memorable celebration. I sincerely hope Fairmont takes steps to better train their staff and ensure all guests are treated with the respect and care they deserve.

Customer review rating 1.5/5

Maureen M. Business - Confirmed reviews ALL

I love Montebello - so it is sad to see the amount of work that the hotel clearly requires. It did not seem up to the standards one would expect. There was a very long wait to check-in and the email with the phone room key - did not work. I think I waited a good 15 minutes. The room was a sauna when I arrived (and learned all of my colleagues had the same experience). Maintenance was able to get the A/C working, but given this was a common issue - could it not have been addressed before I was sent to the room. The sheets did not have the Fairmont feel. The towels were nice and fluffy. The bathroom is quite dated and the tub did not drain properly. The lunch meal was some kind of processed chicken and was not good. (I was subsequently sick that evening though cannot know from sure it was from the lunch.)

Customer review rating 5.0/5

Gale D. Couples - Confirmed reviews ALL

There was a lot to explore on the grounds and in the building.

Customer review rating 5.0/5

Yufei Z. Families - Confirmed reviews ALL

We had a lovely night at Fairmont, it was the Easter, and I had a yoga class et some jeux de société, c’était très sympa. We are impressed by the service of the bellhop, we didn’t notice his name, it’s a young boy, he is so kind and smily, his service is excellent. We’d like to leave a comment to him, but we didn’t have time to do it. I do it here.

Customer review rating 3.5/5

Martha B. Families - Confirmed reviews ALL

We shared a multi generational Easter weekend at the Fairmont Montebello.

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Other web-users rate our hotel

  • 477 reviews 8.9/10 Location
  • 929 reviews 5.5/10 Room
  • 1,191 reviews 8.6/10 Service
  • 12 reviews 3.5/10 WiFi
  • 792 reviews 6.5/10 Food
  • 680 reviews 8.4/10 Amenities
  • 636 reviews 8.3/10 Vibe
  • 337 reviews 3.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.