Fairmont Royal Pavilion 5 stars

This hotel is situated on the most beautiful beach with the most idyllic views. When we arrived at BGI, we were greeted by a Fairmont rep, who guided us through Fast Track, which was a real bonus! This was included in our room rate. On arrival (3.30pm) we were told our room wasn’t ready and we had to wait about half an hour. Once in our room, the first thing we noticed was the stunning view. We were in room 317, which was a Signature Oceanfront Room. It was light and spacious with an extremely comfortable bed. Mirrors were in right places (so many hotels seem to get this wrong). There was a Nespresso coffee machine, a selection of teas and water. For some reason, the mini bar was empty and not switched on. The bathroom was spacious with a bath and separate shower cubicle and there was also a hairdryer. Breakfast wasn’t the best and seemed really disorganised. Considering the hotel is rated 5*, this was one of the areas we felt let the hotel down. Most mornings we would have to wait to be shown to a table and there was rarely anyone there to actually greet you. You can order eggs but the system is quite chaotic. My eggs were forgotten one morning and when I did receive them, they were undercooked. A five star hotel should take your order from your table, not expect you to have to go and ask. The other area we felt let the hotel down, was the inconsistency of the beach staff. For two days, there was a lovely lady who was really attentive but for the other six, I had to go to the bar to order drinks. The beach is absolutely stunning and quite wide for the West Coast. We only really ate lunch at the hotel as I had booked several restaurants prior to our arrival. However the food was good, if expensive but it’s expensive. There are a few restaurants in walking distance such as Lonestar, Jumas and SeaCat. On our last day, we didn’t expect to be offered a room to freshen up in so we’re surprised when we were offered this when we checked out of our room. This was very much appreciated! Overall, we had a fantastic holiday but felt the hotel lacked certain aspects of a five star. It’s also quite dated and could do with updating.

Our stay at the Fairmont Royal Pavillion could not have been better! We arrived at the airport and had previously arranged through the hotel a transfer to the hotel. We were met promptly as we entered the terminal and escorted quickly through immigration to our vehicle. Our driver, Ronaldo, drove us to the hotel in his new BMW 5 series. At the hotel we were met and went to our beautiful room (#332) overlooking the water. Everything in the room was perfect. During our five-day stay the hotel staff was always attentive. Our room was refreshed every morning and evening including more water bottles, coffee etc. The hotel and hotel grounds were in near perfect condition. On the beautiful beach, the chaises and cushions were either new or near new and there was never a problem getting a comfy spot for the two of us on the beach under an umbrella with plenty of nice, fluffy towels. The staff was remarkable. Our waitress Teresa, dining hostess Sabrina, beach waitress Nicole, and lunch time waiter Seth all made the visit effortless. In addition, Khadijah did a wonderful job for us arranging a rental car to be dropped off at the hotel, golf at the Royal Westmoreland Golf Course, as well as suggestions on sites to visit during our stay. Breakfast each morning had everything you could want (and more) and dining at Taboras and the Palm Terrace Restaurant left no reason to eat anywhere else. Oh yes, there was music at Taboras and in the main bar each night. We were glad the dock out in the water survived the hurricane as we enjoyed swimming to it often. Ours was a wonderful vacation here that was topped off by seeing a few monkeys skittering about the grounds. Well worth the stay!

Loved the reception and location. Oceanfront suite felt “used”. Couch had big stain on seat. Big pots on deck are chipped and a big hole in one. Wall facing unit had big scraps on it. One ceiling fan had a bad switch that didn’t work right.Not what we expected for over $2,000 per night. The morning buffet breakfast was one of the best we have experienced. Dining at night was interesting. We would be one of the first tables seated and a drink order would take 20 minutes. Reorders the same. We are used to “island time” from years in the Caribbean, but Fairmont dining service may be the slowest we have encountered. Most positive note is the staff is exceptionally friendly and can’t do too much for you.

WE HAVE STAYED WITH YOU 21 TIMES. WE ARE TOTALLY SATISFIED.

We love the fairmont and have been many times a lovely hotel located right on the gorgeous beach we always stay in a beach front suite king room. The rooms are bright and spacious however I feel they are a bit dated and we had no mini bar in our room and had to request a separate fridge. Our room comes with a daily complementary afternoon tea however I am dairy intolerant and asked if this could be catered for unfortunately it didn’t seem the case as all I was given as a substitute was a plate of fruit not quite the same. I’m sure we will return but it’s the little things that count to make a nice hotel into a luxury one.