ibis Styles Johor Iskandar Puteri 3 stars

Dear Ms Zoey, Thank you so much for your thoughtful review and for recognizing the efforts of Iszwan, Thanes, Fitrie, and myself. We are truly delighted to know that we could make your stay a memorable one and that you appreciated the complimentary upgrade and snacks. It’s wonderful to hear that you found our location convenient with nearby attractions such as Eco Botanic, Eco Galleria, Legoland, and Evolt Karting. As one of our valued Heartists, your satisfaction means the world to us, and we truly appreciate your support. We sincerely apologize for the delay in service at the café, and I appreciate your patience and understanding. I have brought this matter to the attention of our Head of Department to ensure improvements are made for a smoother dining experience. We’re grateful for your kind words and look forward to welcoming you back for another pleasant stay in the future. Best regards, Kamal Raj Guest Experience Executive

Dear Mr Muhammad Rodzi, Thank you so much for your continued loyalty to ibis Styles Johor Iskandar Puteri, We are thrilled to hear that you choose us as your preferred accommodation for your monthly outstation stays. It’s great to know that you find our hotel comfortable, with friendly staff and easy access to the highway. Your feedback means a lot to us, and we truly appreciate your trust in us. We look forward to welcoming you back for many more stays in the future! Best regards, Kamal Raj Guest Experience Executive

Dear Ms T. Chen-Tze, Thank you for sharing your feedback with us. I sincerely regret to hear that your recent stay at ibis Styles Johor Iskandar Puteri did not meet your expectations, especially as our valued Accor Plus Gold Member. Your loyalty is truly appreciated, and I apologize for the shortcomings you encountered. With Regards to your room make up not to your expectations, Please rest assured that I have brought this matter to the attention of our Housekeeping Department for further enhancement to ensure that such oversights do not happen again. We have well taken note on your feedback of more coffee choices for breakfast, what we served is in accordance to the ibis Styles Brand Standards of 2 coffee choices. However we would be happy to accommodate if there is a need for another coffee options base on guest request. Once again, I apologize for any disappointment during your stay, and I truly appreciate your feedback. I hope we have the opportunity to welcome you back and provide you with a much-improved experience. If there’s anything I can personally assist you with, please feel free to reach out. Best Regards, Kamalraj Guest Experience Executive

Dear Mr Vigneswaran A., Thank you for your glowing review and for rating your stay at ibis Styles Johor Iskandar Puteri a perfect 10/10 across all categories! We are truly delighted to hear that your experience with us was nothing short of exceptional. It brings us great joy to know that our room comfort, modern amenities, and calming ambiance provided you with a relaxing and home-like experience. Cleanliness is a top priority for us, and we sincerely appreciate your recognition of our team\'s attention to detail in maintaining a pristine environment. Your kind words about our service and staff mean a lot to us. We take pride in delivering genuine hospitality, and it’s heartening to hear that our team’s warmth and professionalism made a positive impression on your stay. Knowing that you found great value for money reinforces our commitment to providing the best guest experience possible. Regarding your suggestion for EV charging hubs, we truly appreciate your feedback. Sustainability is an important focus for us, and we will certainly bring this recommendation to our management team for future consideration. Once again, thank you for your enthusiastic recommendation. It was a pleasure hosting you, and we look forward to welcoming you back for another flawless stay. Should you need any assistance with your future visits, please feel free to reach out to me directly. Best regards, Kamal Raj +60… Guest Experience Executive

Dear Mr Peter M., Thank you for taking the time to share your feedback and for your overall positive rating of your experience at ibis Styles Johor Iskandar Puteri. We truly appreciate your recognition of our cleanliness standards and your kind recommendation of our brand and property to your friends and family. It was a pleasure speaking with you, and we value your insights as our esteemed Accor Plus Gold Member. I understand that the hotel\'s location may not have been the most convenient for you, and I truly appreciate your suggestion for a shuttle service. While this aspect is beyond our control, I will certainly bring this recommendation to upper management for future consideration and enhancement. Regarding your comments on the menu selection, I would like to clarify that our offerings are aligned with Accor’s brand standards as part of our guidelines. However, we are always looking to improve, and we will explore adding more options to enhance our guests\' dining experience. As for the welcome drink, I sincerely regret any confusion. In line with Accor’s sustainability initiatives, we have moved away from physical paper vouchers. Instead, the e-voucher for the welcome drink can be redeemed via the ALL.com application. We encourage all our members to use this convenient platform to access their benefits seamlessly. Once again, thank you for your valuable feedback and for your continued loyalty as an Accor Plus Gold Member. We look forward to welcoming you back for another enjoyable stay, and please feel free to reach out to me directly for any assistance in the future. Best regards, Kamal Raj Guest Experience Executive