ibis Styles Batam Nagoya 4 stars

Dear Cruiser58142018916 Thank you for sharing your feedback regarding your recent stay at Ibis Styles Batam Nagoya. We sincerely apologize for any inconvenience you experienced during your visit. At Ibis, we strive to provide the best service to our valued guests, and we regret to hear that we did not meet your expectations. Your concerns about the lack of a welcome greeting, the website issues, and the difficulty in extending your stay have been noted. Regarding the website issue, we understand how frustrating this must have been for you. Please be assured that our team has been actively working to resolve this technical issue, and we appreciate your patience. We are also reinforcing our service standards with our front office team to ensure all guests receive a warm welcome and professional assistance. We truly value your loyalty as a returning guest and would love the opportunity to restore your confidence in our services. Should you have any future booking needs or concerns, please do not hesitate to contact me directly, and I will personally assist you. Once again, we apologize for any inconvenience and appreciate your feedback as it helps us improve. We hope to welcome you back for a much better experience in the future. Best regards, Dian Pratama Front Office Manager Ibis Styles Batam Nagoya

Dear Mrs Kenny Tan Thank you for your fantastic review! We’re delighted to hear that you had a great stay and appreciated our clean hotel, excellent service, and convenient location. Your kind words mean a lot to our team, and we’re thrilled to know that you’ll be returning. We look forward to welcoming you back soon at Ibis Styles Batam. Best regards, Dian Pratama Front Office Manager Ibis Styles Batam

Dear Gan82 Thank you for sharing your feedback regarding your recent stay at ibis Styles Batam Nagoya. I sincerely apologize for the multiple issues you encountered during your visit, and I am truly sorry that your experience did not meet your expectations. The condition of the bedsheet, towels, and the hairdryer, as well as the problems with the chiller and delays in receiving your welcome voucher, are absolutely unacceptable. We take your concerns seriously, and I have shared these with the relevant departments to ensure immediate corrective actions are taken. We also deeply regret the inconvenience caused by the service delays at the restaurant. I can understand how frustrating it must have been, especially when traveling with your family, and we will work with our team to improve our processes and communication to ensure smoother service in the future. I hope you will give us another opportunity to restore your confidence in our hotel. Should you decide to stay with us again, I will personally ensure your experience is much more enjoyable and hassle-free. Thank you again for your valuable feedback. Warm regards, Dian Pratama Front Office Manager ibis Styles Batam Nagoya

Dear Kaneken87 Thank you for taking the time to share your feedback. I’m glad to hear that you found our staff friendly and accommodating, and that the room was clean and comfortable with a nice bathtub. However, I sincerely apologize for the noise disturbances you experienced during your stay, as well as the issue with the fridge. We understand that the noise from the rooftop bar, nearby nightclubs, and prayers from the mosque significantly impacted your comfort. I am truly sorry for this and will work with the relevant teams to explore ways to improve soundproofing and reduce disturbances, particularly for our guests staying in rooms near these areas. Additionally, I will make sure our maintenance team addresses the fridge issue immediately to ensure it does not affect future guests. We greatly appreciate your feedback, as it helps us to improve our services. I understand that your experience wasn’t ideal, especially when traveling with children, and I deeply regret that we did not meet your expectations. I hope we will have the opportunity to welcome you back with a much more pleasant experience in the future. Warm regards, Dian Pratama Front Office Manager ibis Styles Batam Nagoya

Dear Mr Addietrucon Warm greetings from Ibis Styles Hotel Batam Nagoya, Thank you for taking the time to share your thoughts about your recent stay with us. We are delighted to welcome you back after a few years and are glad you enjoyed the room upgrade, spacious accommodations, and the amazing bathroom. It’s wonderful to hear that our team and housekeeping made a positive impression, and we’ll be sure to share your kind words with them. We appreciate your detailed feedback regarding areas for improvement. We understand the importance of convenient location amenities, a diverse selection of TV channels, and properly functioning in-room facilities like the minibar. Please rest assured that your comments, particularly about the minibar and TV pairing, have been shared with the respective teams for evaluation and improvement. We apologize for the inconvenience caused by the misplaced sofa and are grateful for your understanding. Our housekeeping team will ensure such details are addressed more diligently in the future. Your insights are invaluable in helping us improve our services, and we hope to provide you with an even better experience on your next visit. Should you have any additional feedback or require assistance, please don’t hesitate to reach out to us directly. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon. Kind regards, Dian Pratama Front Office Manager Ibis Styles Hotel Batam Nagoya