Sofitel Luang Prabang 5 stars

Customer review rating (ALL Rating) 4.8/5 108 reviews

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Description

Hotel extras

  • Bestowed the "Best Pool & Spa in Laos" accolade at Travel+Leisure Awards Asia Pacific

  • Enshrined in Luang Prabang's epicenter, within an erstwhile French governor's sanctuary.

  • Delve into curated Laotian sojourns; from esoteric treasure quests to sacrosanct ceremonies.

  • 25 suites in a heritage setting, each with verdant gazebos and Bathtub or private plunge pool.

  • Savor Lao-French culinary; where farm-harvested treasures meet chef's bespoke creation

Our accommodation(s)

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Room 1

Hotel location

Sofitel Luang Prabang

Ban Mano
0600 LUANG PRABANG
Lao people's democratic republic

GPS:19.881499, 102.135347

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOVERNOR'S GRILL

Governor's Grill at Sofitel Luang Prabang: Our chef, an artisan of Farm to Table, masterfully blends Lao heritage into local dishes. Indulge in fresh, locally-sourced offerings and ethereal Lao desserts. The epitome of dining.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  108 reviews

TripAdvisor Rating  5.0/5  1,196 reviews

Certificate of excellence 2024

Great stay

Customer review rating 5.0/5

Milos M. Friends - Confirmed reviews ALL

Dear Milos M., Thank you for your wonderful review! It’s truly rewarding to hear that you loved every aspect of your stay at Sofitel Luang Prabang. We are thrilled that our team, accommodations, breakfast, and sustainable initiatives exceeded your expectations. Your perfect scores across the board are a fantastic encouragement to us all. We can’t wait to welcome you back for another unforgettable experience in beautiful Luang Prabang! Warm regards, Te Duty Manager Sofitel Luang Prabang Hotel

Top Notch Service

TripAdvisor rating 5.0/5

Mobile32312990911 TripAdvisor review

Dear Mobile32312990911, Thank you for sharing your thoughtful review! We are delighted to hear about your positive experience and that our senior management and staff could assist you during your journey through Asia. It’s heartwarming to know that our team's attentiveness, focus on guest satisfaction, and personalized service left a lasting impression. We’re thrilled you enjoyed the beauty of the property, spacious rooms, and our charming rabbits. Your kind words will be shared with the entire team, especially our front-of-house staff, who will be encouraged by your feedback. We hope to welcome you and your family back for another memorable stay in the near future! Warm regards, Te Duty Manager Sofitel Luang Prabang Hotel

Amazing place, terrific staff, comfortable luxury.

TripAdvisor rating 5.0/5

Ravenspadre TripAdvisor review

Dear Ravenspadre, Thank you for your thoughtful and heartwarming review! We are thrilled that you had such a memorable experience at Sofitel Luang Prabang. Your kind words about our team, especially regarding your arrival experience and thorough briefing, are greatly appreciated—it’s wonderful to know our personalized service stood out. We’re glad you enjoyed the unique amenities, from the private garden and outdoor tub to the delightful breakfasts. The complimentary bikes and easy transfers are indeed perfect for exploring the charm of Luang Prabang. We hope to welcome you back soon for another unforgettable stay! Warm regards, Te Duty Manager Sofitel Luang Prabang Hotel

Great location but poorly managed

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Dear Richard, Thank you for taking the time to share your detailed feedback. While we’re pleased that you appreciated the beauty of our hotel building, gardens, and peaceful surroundings, we are truly sorry to hear that your experience fell far short of expectations. Please accept our sincerest apologies for the issues you encountered, from check-in and room allocation to the state of the room and the distressing incidents with staff behavior. The situation at the restaurant and the misunderstanding regarding your child’s age were unacceptable, and we deeply regret the negative impression this created during your stay. Your comments are being taken very seriously, and we will address each of these concerns with our team to ensure they are resolved and that such situations do not occur again. We are committed to delivering the high standards of service our guests deserve and expect. Thank you for bringing these matters to our attention. We hope you might give us another opportunity in the future to show you the true hospitality and care that we strive for at Sofitel Luang Prabang. Warm regards, Vard Front Office Manager Sofitel Luang Prabang

Oasis in Luang Prabang

TripAdvisor rating 5.0/5

GracieDog Families - TripAdvisor review

Dear GracieDog, Thank you for sharing your experience! We're delighted that Sofitel Luang Prabang served as your oasis during your time in Luang Prabang. It's wonderful to hear you enjoyed the spacious, traditionally styled room and appreciated our personalized service. We understand that being slightly out of town can be a challenge, but we're glad you found the shuttle to our sister hotel convenient. We hope to have the pleasure of welcoming you back for another relaxing stay. Warm regards, Te Duty Manager Sofitel Luang Prabang

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Other web-users rate our hotel

  • 77 reviews 8.6/10 Location
  • 119 reviews 8.1/10 Room
  • 204 reviews 9.1/10 Service
  • 78 reviews 9.1/10 Amenities
  • 61 reviews 8.9/10 Comfort
  • 53 reviews 7.4/10 Breakfast
  • 17 reviews 6/10 Cleanliness

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