Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.4/5 567 reviews

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Jalan Riau No. 59, 28154 Pekanbaru, Indonesia

Description

Hotel extras

Located in the Central Business District and surrounded by entertainment spots, the 150-rooms Novotel Pekanbaru features an All Day Dining restaurant, Lounge Bars, Swimming Pool, Fitness Centre, Spa, Function Rooms and Grand Ballroom.

Our accommodation(s)

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  567 reviews

TripAdvisor Rating  4.3/5  338 reviews

Certificate of excellence 2024

Good stay

Customer review rating 4.5/5

Willy A. W. Families - Confirmed reviews ALL

Quick stop-over for family trip

Customer review rating 5.0/5

Donny N. Families - Confirmed reviews ALL

Very poor service during ramadan period

Customer review rating 1.5/5

Perttu V. Couples - Confirmed reviews ALL

It's okay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Mr. K. Kiswanto, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that some experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem, and we have communicated with our IT Manager to fix it and looking for solutions to maximize our WIFI. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

One of the best hotel in Pekan Baru Riau

Customer review rating 4.5/5

Albert Business - Confirmed reviews ALL

Dear Mr. Albert O., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

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Other web-users rate our hotel

  • 146 reviews 9.8/10 Location
  • 265 reviews 7.5/10 Room
  • 257 reviews 8.5/10 Service
  • 14 reviews 4.2/10 WiFi
  • 137 reviews 6.9/10 Cleanliness
  • 105 reviews 8.9/10 Breakfast
  • 86 reviews 6.1/10 Amenities
  • 28 reviews 6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.