ibis Styles East Perth

Customer review rating (ALL Rating) 4.5/5 1,590 reviews

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69 Adelaide Terrace, East Perth, 6004 PERTH, Australia

Description

Hotel extras

  • Free WiFi is available for all guests.

  • Feel welcome with our warm and modern accommodation.

  • The hotel features bright, bold colours and a cheeky design with personality that pops.

  • Rooms on the upper floors feature views of the magnificant Swan River.

  • Assistance Animals that support our guests are very welcome in our Hotel.

Our accommodation(s)

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Hotel location

ibis Styles East Perth

69 Adelaide Terrace, East Perth
6004 PERTH
Australia

GPS:-31.961076, 115.87468

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Eastside Social Restaurant & Bar

Eastside Social keeps you fuelled with good mood food and bright, café-style ambiance throughout the day. We took the bustling energy of Adelaide Terrace, added a splash of colour and a pinch of quirkiness to serve up a vibrant East Perth hub.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,590 reviews

TripAdvisor Rating  4.1/5  108 reviews

Room cleaning service not up to the mark

Customer review rating 2.0/5

Heena Business - Confirmed reviews ALL

Worst stay

Customer review rating 0.5/5

Caleb Business - Confirmed reviews ALL

Hi Caleb, We appreciate the time you have taken to submit a review for our hotel. We sincerely apologize around the fire alarm system. I can understand that this would have been a hinderance to your stay and we apologize for this immensely. If you would like to address your concerns further, please do not hesitate to reach out to us at H9… Thank you. Regards, Chad Assistant Manager - Front Office

Disappointed

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Good morning Thank you for taking the time to share your feedback following your recent stay at ibis Styles East Perth. We genuinely appreciate your comments, as they help us continuously improve our services and facilities. We are sorry to hear that you encountered some challenges with the room facilities. We strive to provide a comfortable and enjoyable experience for our guests, and we understand that the issues you mentioned were disappointing. Please accept our sincere apologies for the unpleasant smell in the room. We take cleanliness and maintenance seriously and will be addressing this matter with our housekeeping and maintenance teams to ensure that this does not happen again. Regarding the coffee machine, we are truly sorry that it was not functioning during your stay. We understand the importance of starting your day with a good cup of coffee, and we regret that we were not able to meet your expectations in this regard. Rest assured, our team will be looking into the issue to ensure all equipment is in good working order. We also appreciate your feedback on the breakfast quality. We are committed to providing a high standard of food and beverage options, and we regret that your experience did not reflect this. We will review our breakfast offerings to make sure we deliver a more satisfying experience for future guests. Once again, we appreciate your input and apologize for the inconveniences you encountered. We hope you will consider giving us another chance to provide you with a better experience on your next visit to ibis Styles East Perth. Best Regards ibis Styles East Perth team

Terrible

Customer review rating 0.5/5

Kane A. Business - Confirmed reviews ALL

Good afternoon Thank you for taking the time to share your feedback. We genuinely appreciate your comments as they help us improve the experience we provide to all of our guests. We are pleased to hear that you enjoyed the food during your stay and that the staff in the restaurant provided great service. Your kind words will be passed along to them, as they strive to offer a welcoming and enjoyable dining experience. However, I am deeply concerned to hear about your experience during the building evacuation, and I sincerely apologize for the distress this caused you. The safety and wellbeing of our guests is our top priority, and your comments about the lack of staff presence, clear communication, and guidance during the evacuation are concerning. We take your feedback seriously and will be conducting an immediate review of our evacuation procedures, including staff roles and communication during such emergencies. While we have strict protocols in place for these types of situations, it is clear that on this occasion, we fell short. I can assure you that we will take all necessary steps to ensure that our staff are properly trained and prepared to manage emergency situations more effectively in the future. This includes improving evacuation drills, establishing clear muster points, and ensuring that all staff are visible and proactive in guiding guests to safety. Once again, I deeply regret the stress and discomfort this caused during your stay. We are committed to making the necessary changes to ensure that this does not happen again and that all of our guests feel safe and supported during their time with us. Thank you for bringing this matter to our attention, and I hope that you will consider staying with us again in the future, where we will strive to provide a safer, more attentive experience. Best Regards Pathi Jaganathan Assistant Manager (Front Office) ibis Styles East Perth

Customer review rating 4.5/5

Didier S. Solo - Confirmed reviews ALL

Dear Guest Thank you for taking the time to leave such a thoughtful review of your recent stay at ibis Styles East Perth. We are thrilled to hear that you enjoyed the convenient yet peaceful location, as well as the high level of service we strive to provide to all our guests. We take great pride in maintaining a clean and comfortable environment, and it’s always rewarding to know that our efforts are appreciated. We are especially grateful to you for being a repeat guest, and we value your continued trust in choosing our hotel. Your loyalty means a great deal to us, and we are glad to hear that you had another pleasant experience with us. We always aim to ensure that our guests have a seamless and comfortable stay, and it’s great to hear that you felt well taken care of. We sincerely apologize for the inconvenience caused by the fire alarm during the early morning hours. We understand how unsettling such situations can be, but we are very glad to hear that the evacuation process went smoothly and that you were able to return to your room safely after the brief disruption. The safety of our guests is always our top priority, and it’s reassuring to know that the measures in place allowed for a quick and efficient resolution. We hope that this experience will not deter you from staying with us in the future, and we look forward to welcoming you again on your next visit to East Perth. Please don’t hesitate to contact us directly if you need any assistance with future bookings or if there’s anything else we can do to enhance your stay. Thank you again for your kind words, and we look forward to hosting you for a third time soon! Best Regards Pathi Jaganathan Assistant Manager - Front Office ibis Styles East Perth

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Other web-users rate our hotel

  • 737 reviews 8.6/10 Location
  • 1,203 reviews 7.8/10 Room
  • 982 reviews 8.5/10 Service
  • 25 reviews 8.5/10 WiFi
  • 611 reviews 8.7/10 Cleanliness
  • 607 reviews 6.1/10 Comfort
  • 421 reviews 7.6/10 Food
  • 268 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.