ibis Melaka 4 stars

Customer review rating (ALL Rating) 4.0/5 772 reviews

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249 Jalan Bendahara, 75100 MELAKA, Malaysia

Description

Hotel extras

  • 249 contemporary rooms

  • All-you-can-eat buffet breakfast

  • Web Corner and Complimentary WIFI access

  • 4 well-equipped meeting rooms with state-of-art facilities

  • Walking distance to historical attractions

Our accommodation(s)

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Hotel location

ibis Melaka

249 Jalan Bendahara
75100 MELAKA
Malaysia

GPS:2.197616, 102.25204

Telephone
Fax +60 6-222 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Our all-day dining restaurant offers All-You-Can-Eat breakfast buffet and an innovative a la carte menu for lunch and dinner. Kid's menu is available too!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  772 reviews

TripAdvisor Rating  4.3/5  561 reviews

Certificate of excellence 2024

Air conditioner that does not cool the room temperature.

Customer review rating 2.0/5

Mr. S. Business - Confirmed reviews ALL

My experience staying at Ibis Melaka hotel was very disappointing. This is because the air conditioner did not function properly. At night, I informed the front office to resolve the issue, but I believe they only sent a cleaner to address the problem. I could identify this through the uniform he was wearing. He simply pressed the ON/OFF button a few times and said "DONE" before leaving. A qualified technician would have informed me, "Please wait 15 minutes, and if it's still hot, call me back." I gave up on the unprofessional way of resolving the issue and decided to check out early in the morning. My decision is that it will be difficult for me to return to this hotel again.

Dear Mr. S., Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. The air-condition not functioning well and the way our staff resolve the issue, are certainly not up to our standards. Please rest assured that we will address these issues with our Front Office and Maintenance teams immediately to prevent such occurrences in the future. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations on this occasion. Please rest assured that we are committed to continuously improving our operations and guest experience. We hope you might give us another chance to provide you with a better experience in the future. Yours Sincerely, Ferhad Abdul Rahman General Manager

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Place of visit (walk distance)

Dear Gim, Thank you for taking the time to complete online guest satisfaction survey following your recent stay with us at the ibis Melaka. We deeply apologize for the inconveniences you experienced during breakfast at Ibis Kitchen. We really appreciate the feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest. We look forward to the opportunity of welcoming you back again to ibis Melaka! Yours Sincerely, Ferhad Abdul Rahman General Manager

Well located, convenient, car park free for guests who stay in Ibis.

Customer review rating 4.5/5

Angeline H. Couples - Confirmed reviews ALL

Our stays in Ibis was great! Front officer was polite and check in was smooth.

Dear Angeline, Thank you for your glowing review! We are thrilled to hear that you and your partner enjoyed your stay at ibis Melaka. It is wonderful to know that you loved your stay as well as our staff. Your kind words about our service mean a lot to us, and we are grateful for your recommendation. We can’t wait to welcome you back for another amazing stay! Best regards, Ferhad Abdul Rahman General Manager

Satisfying Stay

Customer review rating 4.0/5

Nizam M. Families - Confirmed reviews ALL

Well there is some hiccup during check in, when the FO told me that my booking was a twin bed but everything sort out after I show them my booking confirmation or maybe they are overbooked on Queen Beds thus trying their luck if I’m ok with twin bed, waited for about 20 mi tree for our room to be ready even though it was almost 7.30pm in the evening. Anyway Staffs at ibis are all friendly and approachable and OMG the pools and slides were amazing, my kids really enjoy their stay there. Overall it was a good stay and well deserved holiday…

Dear Nizam, Thank you for your detailed feedback! We\'re thrilled to hear that your kids enjoyed the pools and slides here. We appreciate your kind words about our staff as well. We apologize for the issue that you experienced at the Front Office Counter upon your arrival. Your comments will help us improve the comfort of our guests. We hope to welcome you back for an even better stay in the future! Best regards, Ferhad Abdul Rahman General Manager

Disappointing

Customer review rating 1.5/5

Sk Families - Confirmed reviews ALL

Room ceiling was leaking. Air-conditioning not functioning well. There was a indicator to clean foil on the control panel. Mosquitoes in the room. We simply couldn't sleep!

Dear Sk, We are deeply concerned to receive your feedback regarding the unsatisfactory experience you had during your recent stay at ibis Melaka. Please accept our sincere apologies for the negative impact and we understand how disappointing it must have been. Your comments about the leak from the room ceiling, air-conditioning not functioning well as well as there were mosquitoes in the room are deeply concerning. Your feedback is invaluable, and we will make sure it reaches our Maintenance and Housekeeping teams, so they can revisit the room condition and work on improving the staying experience for our future guests. Thank you for bringing these matters to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a truly enjoyable stay. Yours Sincerely, Ferhad Abdul Rahman General Manager

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Other web-users rate our hotel

  • 1,814 reviews 9.5/10 Location
  • 2,134 reviews 7.4/10 Room
  • 1,446 reviews 7.5/10 Service
  • 118 reviews 8.6/10 WiFi
  • 1,225 reviews 7.6/10 Cleanliness
  • 909 reviews 5.3/10 Breakfast
  • 579 reviews 7.5/10 Amenities
  • 541 reviews 8.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.