Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.4/5 988 reviews

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Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Room 1

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  988 reviews

TripAdvisor Rating  4.9/5  2,887 reviews

Customer review rating 4.5/5

Feng H. H. Business - Confirmed reviews ALL

Dear Feng H. H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We're really glad to hear that you found our location convenient, especially being so close to the airport—it makes travel so much easier for our guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Business trip to jakarta at mercure pik

TripAdvisor rating 5.0/5

Nathaniel N TripAdvisor review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 3.5/5

Weny S. Families - Confirmed reviews ALL

Dear Weny S., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We’re pleased to hear that you had a good stay and enjoyed our convenient location next to PIK Avenue Mall. We also truly appreciate your kind words about our team’s quick response — it's always our goal to handle any issues promptly to ensure your comfort. We sincerely apologize for the inconvenience caused by the window leakage during the heavy rain. Please rest assured that we are taking the necessary steps to prevent this from happening in the future. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Shao T. L. Business - Confirmed reviews ALL

Dear Shao T. L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 1.5/5

Joseph N. Business - Confirmed reviews ALL

Dear Mr. Joseph N., Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear about the unpleasant odor you encountered in the toilet. Please accept our sincerest apologies for this discomfort and any inconvenience it may have caused during your stay. Your feedback is extremely valuable to us, and we deeply regret that we fell short of your expectations in this instance. We have immediately informed our housekeeping and maintenance teams to thoroughly investigate and resolve the issue to ensure it does not happen again. Providing a clean and comfortable environment for our guests is our top priority, and we are genuinely sorry that we did not meet that standard in your case. We appreciate you bringing this to our attention, as it allows us to make necessary improvements. If there is anything else we can do to make the remainder of your stay more comfortable, please do not hesitate to let us know. Your satisfaction is very important to us. Kind regards, Ricky Halim Front Office Manager

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Other web-users rate our hotel

  • 552 reviews 9.6/10 Location
  • 768 reviews 7.1/10 Room
  • 872 reviews 9.2/10 Service
  • 13 reviews 4.8/10 WiFi
  • 356 reviews 7.9/10 Cleanliness
  • 323 reviews 9/10 Food
  • 242 reviews 7.8/10 Amenities
  • 224 reviews 8.2/10 Breakfast

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