Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,903 reviews

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Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazil

Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Telephone
Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,903 reviews

TripAdvisor Rating  4.2/5  1,423 reviews

Certificate of excellence 2024

Stolen item from room

TripAdvisor rating 1.0/5

asanders915 Business - TripAdvisor review

Hello, asandres915. We want to assure you that we did indeed call you using your and took your situation very seriously. We made every possible effort to locate your earrings, but unfortunately, they were not found. Please note that the accusation you made is serious, and we have complete confidence in our team. During our conversation, we also explained that, due to our hotel being at full occupancy, no one was allowed to enter the room you previously had occupied without proper authorization. Should you wish to discuss this matter further, we remain at your full disposal. Sincerely, Erick Franco Customer Experience Manager

It’s always nice to stay in this hotel

Customer review rating 5.0/5

Roniel N. Business - Confirmed reviews ALL

Dear Roniel, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and that our breakfast experience, especially the surprise of ice cream in the morning, made such a positive impression. It’s always our goal to create memorable and unique moments for our guests, and we’re thrilled that this little touch stood out for you! We also truly appreciate your loyalty as a Silver member of ALL and your perfect rating for the booking experience. Your recommendation means the world to us! We did notice that your arrival and check-in experience was rated slightly lower. If there was anything that could have made it smoother or more enjoyable, we would love to hear your thoughts. Your feedback is invaluable in helping us improve and provide the best possible experience for our guests. Once again, thank you for choosing us. We hope to welcome you back soon for another fantastic stay! Julia Lencina Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

A very good stay in the quiet area of the city.

Customer review rating 4.5/5

Hy R. Couples - Confirmed reviews ALL

Dear Mr. R., Thank you for your wonderful feedback! We\'re thrilled to hear that everything was perfect and that you enjoyed your room upgrade. It\'s great to know that our reception team provided fantastic service and was always ready to assist. We truly appreciate your suggestion regarding the bell boys and will certainly work on improving their proactiveness to enhance our guests\' experience. Your insights are valuable to us, and we’re always striving to improve. We look forward to welcoming you back for another perfect stay! Julia Lencina Customer Experience

Good stay

Customer review rating 5.0/5

Friendly T. Business - Confirmed reviews ALL

Dear Friendly t., Thank you for choosing to stay with us once again! We\'re delighted to know that you\'ve had pleasant experiences and that our team continues to make a positive impression. However, we sincerely apologize for the issues you encountered with the bed sheet and shower. Cleanliness is a top priority for us, and we appreciate your feedback as it helps us improve. Please rest assured that we will address this with our housekeeping team to ensure it does not happen again. We truly value your loyalty and look forward to welcoming you back for an even better stay next time! Best regards, Julia Lencina Customer Experience

Business Trip

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear Mark James, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Erick Franco Customer Experience Manager Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

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Other web-users rate our hotel

  • 286 reviews 9.9/10 Location
  • 644 reviews 6.8/10 Room
  • 981 reviews 8.9/10 Service
  • 20 reviews 4.8/10 WiFi
  • 394 reviews 9.2/10 Breakfast
  • 262 reviews 8.6/10 Food
  • 213 reviews 7.6/10 Cleanliness
  • 171 reviews 7.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.