Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 3.9/5 4,218 reviews

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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
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Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

Our accommodation(s)

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Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,218 reviews

TripAdvisor Rating  4.0/5  1,405 reviews

Fabulous stay will stay again

Customer review rating 4.5/5

Lola S. Couples - Confirmed reviews ALL

Very helpful and friendly staff at checkin and restaurant Goldfinch too. Great food and service.

Dear Lola, Thank you for your wonderful feedback! We're thrilled to hear that you had a fabulous stay with us and that you found our staff, especially at check-in and the Goldfinch restaurant, to be very helpful and friendly. We're delighted that you enjoyed the great food and service at Goldfinch, and we appreciate your feedback regarding the coffee. Your suggestion for a better coffee selection or machine is noted, and we will certainly take it into consideration for future improvements. We're looking forward to welcoming you back for your next stay next month! Warm regards, Roshit Manmohan Front Office Manager

Very nice.Room good,staff friendly & professional.

Customer review rating 5.0/5

Janice &. G. B. Couples - Confirmed reviews ALL

Lovely 3 days.Hotel so central to everything especially Central Station which we used to travel to the GC.Rooftop bar really nice.Pool was too cold to swim in though.Nice if it was heated.Fantastic for us that the shuttle bus to the Gabba left across from the hotel.Outside Town Hall & back again.Everything worked out well & we would stay there again.Previously stayed at Mecure Legian in Bali.Thanks Mecure Brisbane.

Dear Janice and Gordon, Thank you for your wonderful feedback! We're delighted to hear that you had a lovely 3-day stay with us and that you found our hotel to be central to everything you needed, especially for your travels to the Gold Coast and the Gabba. We're pleased that you enjoyed our rooftop bar and that you found our staff friendly and professional. Your kind words will be shared with our team, including the reservation staff member you spoke to. We apologize for the temperature of the pool not meeting your expectations. Your feedback regarding the pool temperature is valuable, and we will take it into consideration for future improvements. Thank you for choosing to stay with us, and we look forward to welcoming you back to Mercure Brisbane for another fantastic stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Awful Pillows and Checkout

Customer review rating 2.0/5

Lp Couples - Confirmed reviews ALL

The pillows were terrible so thin and stuffing all in bunches. Such poor quality for a upmarket hotel. Myself and husband had a terrible sleep. We tried to depart early but due to a fun run happening with no notification we were stuck in lobby until 8:30am. Unfortunately not a good experience won’t be in a hurry to return.

Dear Leah, Thank you for sharing your feedback with us, and please accept our sincere apologies for the inconveniences you experienced during your stay. We regret to hear that the pillows provided did not meet your expectations and led to a poor night's sleep. Your comfort is of utmost importance to us, and we apologize for any discomfort caused by the quality of the pillows. Rest assured, we will review our pillow offerings to ensure a more comfortable experience for our guests in the future. Additionally, we apologize for the inconvenience caused by the fun run event and the resulting road closures, which affected your ability to check out early. We understand the frustration this may have caused, and we apologize for any inconvenience. We appreciate your feedback, and we will use it to improve our services and communication with guests regarding events that may impact their stay. Warm regards, Roshit Manmohan Front Office Manager

Well Located

Customer review rating 2.0/5

Julie T. Couples - Confirmed reviews ALL

Excellent location but very old hotel. No extras unless asked for (eg hair dryer, no extra toilet paper or towels etc). Quite clean but felt like an old motel not a city hotel.

Dear Julie, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be excellently located. However, we apologize for the shortcomings you experienced during your stay. Your comments regarding the age of the hotel, lack of extras, cleanliness, and maintenance issues are concerning, and they do not meet the standards we aim to uphold. Please rest assured that your feedback will be addressed with our team to ensure that necessary improvements are made to enhance the overall guest experience. We understand your disappointment, and we apologize for any inconvenience caused. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations on this occasion. We appreciate your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Warm regards, Roshit Manmohan Front Office Manager

Great Stay

Customer review rating 4.5/5

Brian T. Couples - Confirmed reviews ALL

We were well looked after for our two night stay over the Anzac Service

Dear Brian, Thank you for sharing your positive experience with us. We're delighted to hear that you had a great stay with us during the Anzac Service. Ensuring our guests feel well looked after is always our top priority. We're glad that you enjoyed your two-night stay with us. We appreciate your kind words and hope to have the pleasure of welcoming you back to Mercure Brisbane for another memorable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

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Other web-users rate our hotel

  • 1,508 reviews 9.1/10 Location
  • 2,552 reviews 4.8/10 Room
  • 2,079 reviews 7.6/10 Service
  • 116 reviews 4.7/10 WiFi
  • 1,023 reviews 4/10 Cleanliness
  • 974 reviews 4.2/10 Comfort
  • 615 reviews 3.6/10 Amenities
  • 563 reviews 4.8/10 Value

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