ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,242 reviews

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ibis Kuala Lumpur City Centre - Image 1
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telephone
Fax +60 3-2778 3300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,242 reviews

TripAdvisor Rating  3.8/5  522 reviews

Customer review rating 2.0/5

Aqeel N. S. A. Couples - Confirmed reviews ALL

Mr Aqeel, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience with us—it’s clear that we fell short in several important areas during your stay. Please accept our sincerest apologies for the lack of assistance upon your arrival and the unwelcoming check-in experience. This is not the level of hospitality we strive to provide, and I assure you that your comments have been shared with the team for immediate review and retraining. Every guest deserves a warm welcome, helpful service, and clear information about their stay—and I’m very sorry that this was not your experience. Thank you for your inquiry. We understand you\'re looking for luggage storage. However, we currently do not offer a dedicated luggage service at our hotel. We also regret the discomfort caused by noise from the connecting room. While connecting rooms can be convenient for some travelers, we understand that sound transfer can be disruptive, and we will look into ways to better insulate these rooms for future guests. Though we deeply regret that your stay was not a positive one, we appreciate your honesty. Your feedback is vital in helping us improve, and we hope you’ll consider giving us another opportunity in the future to S. you the high standard of service we are truly capable of. Sincerely, Vivian Chu Hotel Manager

Customer review rating 4.5/5

Panruvisara A. Families - Confirmed reviews ALL

Mr Panruvisara, Thank you for your kind review! We\'re glad you enjoyed the convenient location, comfortable bed, and found the room clean and just the right size. We hope to welcome you back soon! Vivian Chu Hotel Manager

Bad house keeping or front desk service!

TripAdvisor rating 3.0/5

Vince L Friends getaway - TripAdvisor review

Mr Vince, Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience you experienced during your recent stay. We truly value your loyalty and are very sorry to hear that our response fell short this time. What you described is certainly not the level of service we aim to provide, and we regret the delay and lack of assistance after your call to the front desk. We understand how frustrating this must have been, especially given your history of staying with us regularly. Please rest assured that we are addressing this with our team to ensure such lapses do not happen again. Your experience matters deeply to us, and we hope to have the opportunity to restore your confidence in our service on your next visit. Thank you again for your continued support, and we hope to welcome you back under better circumstances. Warm regards, Vivian Chu Hotel Manager

Customer review rating 4.5/5

L. L. Families - Confirmed reviews ALL

Ms L., Thank you so much for your kind words! We\'re delighted to hear you enjoyed our location and appreciated the cleanliness and coziness of your room. It\'s great to know the bathroom met your needs, and we\'re especially happy you loved the breakfast – we take pride in offering a wide variety of options for all our guests, including vegetarians. We hope to welcome you back soon for another great stay! Warm regards, Vivian Chu Hotel Manager

Great Location and Service

Customer review rating 4.5/5

Calvin C. Couples - Confirmed reviews ALL

Mr Calvin, Thank you so much for your kind words! We\'re thrilled to hear that you had a great experience with our customer service. If you need anything else, don’t hesitate to reach out. We’re here to help! Vivian Chu Hotel Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,256 reviews 9.1/10 Location
  • 3,305 reviews 7.1/10 Room
  • 2,714 reviews 7/10 Service
  • 157 reviews 4.6/10 WiFi
  • 1,630 reviews 7.5/10 Cleanliness
  • 1,189 reviews 7.4/10 Breakfast
  • 678 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.