Novotel Santos Gonzaga 4 stars

Customer review rating (ALL Rating) 4.1/5 2,163 reviews

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Description

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • Swimming pool, sauna on the top floor and fitness center

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 SANTOS
Brazil

GPS:-23.96527, -46.33228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,163 reviews

TripAdvisor Rating  4.0/5  787 reviews

Some problems in the experience

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Olá Tiago! Sentimos muito pelo ocorrido. Esperamos que retorne em uma nova oportunidade para ter uma nova experiência. Atenciosamente, Rodrigo Maia Coordenador de Hospedagem

Horrible Experience

Customer review rating 0.5/5

Mario Business - Confirmed reviews ALL

Execelente Estadia

Customer review rating 5.0/5

Roberta B. Business - Confirmed reviews ALL

Olá, Roberta! Agradecemos pelo feedback! Atenciosamente, Rodrigo Maia Coordenador de Hospedagem

The stay was good, but customer service needs some work.

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Agradecemos pela sua avaliação, Ronald! Lamentamos o atraso no envio do seu recibo e pedimos desculpas pela falha no atendimento. Iremos verificar internamente para garantir que isso não aconteça novamente. Agradecemos seu feedback e esperamos poder atendê-lo melhor em sua próxima estadia. Atenciosamente, Rodrigo Maia Coordenador de Hospedagem

Friendly Staff

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Dear Guest, Thank you for your kind words! We are delighted to hear that our staff made a positive impression on your stay. Providing a friendly and welcoming environment is one of our top priorities. We hope to welcome you back soon for another great experience. Best regards, Rodrigo Maia Coordenador de Hospedagem

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Other web-users rate our hotel

  • 510 reviews 9.3/10 Location
  • 1,170 reviews 4.3/10 Room
  • 905 reviews 6.8/10 Service
  • 12 reviews 5.6/10 WiFi
  • 621 reviews 2.2/10 Cleanliness
  • 608 reviews 8.5/10 Breakfast
  • 443 reviews 3.5/10 Comfort
  • 259 reviews 4.4/10 Amenities

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