Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.1/5 1,414 reviews

Best price
guarantee
Sofitel Auckland Viaduct Harbour - Image 1
Sofitel Auckland Viaduct Harbour - Image 2
Sofitel Auckland Viaduct Harbour - Image 3
Sofitel Auckland Viaduct Harbour - Image 4
21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,414 reviews

TripAdvisor Rating  4.5/5  3,683 reviews

Don't rent rooms where your air-condition system has been broken for 3 weeks. Shame on you.

Customer review rating 1.0/5

Dr. J. R. G. Business - Confirmed reviews ALL

Good stay, nice breakfast, nice room

Customer review rating 3.5/5

Barry M. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reto

Poor experience

Customer review rating 0.5/5

Gregg S. Couples - Confirmed reviews ALL

I want to sincerely apologize for the discomfort you experienced during your stay. I completely understand how frustrating it must have been to be without proper air conditioning, especially during the summer, and I regret that this impacted your experience so significantly. Unfortunately, the air conditioning system requires a full replacement, and due to the complexity of the installation, this is not a simple off-the-shelf solution. While we are actively working on securing and installing the new system as soon as possible, I recognize that this does not change the challenges you faced during your stay. We do our best to inform all guests in advance about the current situation, as we understand how important this is when making travel decisions. I regret if this information was not received ahead of your arrival or if it did not fully prepare you for the impact it had on your stay. I also want to acknowledge and appreciate your recognition of our team. While they are doing their best in a difficult situation, I understand that this does not make up for the inconvenience you experienced. Please know that we take your feedback seriously and remain committed to resolving this issue as soon as possible. Once again, I sincerely regret the impact this had on your stay. Please don’t hesitate to reach out if you have any further concerns. Reto Borer

Great location!

Customer review rating 5.0/5

A.o. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reto

Disappointing

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

In partnership with TripAdvisor

Other web-users rate our hotel

  • 323 reviews 9.1/10 Location
  • 750 reviews 5.8/10 Room
  • 787 reviews 7.5/10 Service
  • 5 reviews 3.8/10 WiFi
  • 352 reviews 3.6/10 Comfort
  • 231 reviews 6.8/10 Food
  • 189 reviews 7.8/10 Breakfast
  • 148 reviews 4.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.