Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.4/5 379 reviews

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Description

Hotel extras

  • Free WIFI and tea and coffee making facilities in all rooms.

  • Castel Romano outlets and amusement parks nearby.

  • Free indoor garage

  • Possibility to rent a car for a fee

  • Congress Centre with 15 rooms for up to 800 people.

Our accommodation(s)

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Mchef Restaurant

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  379 reviews

TripAdvisor Rating  3.6/5  1,518 reviews

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

cold in room , restaurant charge for service even i am guest of hotel bath room missing service staff

Dear Eduard K., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

A kettle in room - blessed

TripAdvisor rating 5.0/5

peggyang868 Friends getaway - TripAdvisor review

It’s comfortable and they have kettle. One of the 5 hotels that have kettle. It’s a good place. Check in was smooth because our tour leader already prepared everything properly. There is also nothing within our vicinity. Again triple room and we only got two bottles of water. Clean and comfortable Room is without aircond. Expected it in all countries that have winter. So don’t come during summer.

Dear Guest thank you very much for your good evaluation and comment. Your satisfaction is very importan for us. Thank you

Customer review rating 4.5/5

Mohamad A. Business - Confirmed reviews ALL

For the shuttle from airport. Maybe it will be good to tell us in advance that we need to use the email for that.

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good stay

Customer review rating 4.0/5

Ilkay O. Couples - Confirmed reviews ALL

Restaurant employee does not now English language.

Dear ILKAY O., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. About the english language a lot our staff speak english, anyway I ensure you to improve this point. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Short but well worth it

Customer review rating 5.0/5

Doreen M. Families - Confirmed reviews ALL

I had originally tried to book this hotel at the beginning of our holiday but was unavailable. So booked for last night in Rome. Did not regret it. Staff were excellent.

Dear Doreen M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

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Other web-users rate our hotel

  • 245 reviews 6.7/10 Location
  • 386 reviews 6.2/10 Room
  • 403 reviews 7.8/10 Service
  • 16 reviews 6.3/10 WiFi
  • 199 reviews 8.4/10 Breakfast
  • 164 reviews 6.4/10 Cleanliness
  • 144 reviews 8.5/10 Food
  • 109 reviews 7.7/10 Value

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