Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 670 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
Mercure Maidstone Great Danes Hotel - Image 2
Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  670 reviews

TripAdvisor Rating  3.6/5  1,938 reviews

Fantastic Events Team

TripAdvisor rating 5.0/5

Hetty P TripAdvisor review

Lovely hotel

Customer review rating 5.0/5

Annmarie W. Families - Confirmed reviews ALL

Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Annmarie. Thank you also for your feedback and your comments, it is greatly appreciated. We are delighted that your stay was wonderful and we look forward to welcoming you back sometime in the future. Kind regards, Steve W Guest Services Supervisor

Amazing hotel and most staff and great rooms and breakfast

TripAdvisor rating 5.0/5

tankey21 Families - TripAdvisor review

Thank you for staying with Lee. It's been a pleasure to have you and your family here for an extended amount of time, in what for you, have been difficult times. We are delighted that the staff, including myself, have made you feel welcome and have made your stay pleasurable and smooth. Your comments will be shared amongst our team and will certainly give us all a boost of encouragement knowing that our efforts are noticed and appreciated. Whether you stay longer, or unfortunately, leave us, you will be missed, but most definitely, welcomed back with big, big smiles next time we see you. Thank you again for staying with us, kind regards, Steve W, Guest Services Supervisor.

good stay again

Customer review rating 4.5/5

Ms Couples - Confirmed reviews ALL

Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Matt. Thank you also for your feedback, it is greatly appreciated. We are delighted that your stay was wonderful and we look forward to welcoming you back sometime in the future. Kind regards, Steve W Guest Services Supervisor

Completely run down

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

Thank you Jennifer for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize that your husband\'s birthday celebration was marred by numerous disappointments.   We are truly sorry to hear that your \"Privileged Room\" did not meet your expectations and that you felt it offered no significant difference from a standard room. We understand your frustration regarding the cleanliness of the shower and sink, and the poor water pressure. This is completely unacceptable, and we are taking immediate steps to address these issues with our housekeeping and maintenance teams. Your comments regarding the spa area are particularly concerning. We are deeply disappointed to learn that the condition of the spa has deteriorated significantly. We are treating your observations about the ceiling, rotten wood, and unhygienic carpet with the utmost seriousness and will conduct a thorough inspection and take immediate action to rectify these problems. The safety and well-being of our guests are our top priorities, and we understand your concern. We also regret that your dining experience was unsatisfactory. We apologize for the limited menu availability, the cramped seating arrangement, and the premature clearing of the dining area while you were still eating. This is not the level of service we aim to provide, and we will be reviewing our restaurant procedures to ensure a more pleasant and efficient dining experience for our guests. We are also sorry to hear that the food was not to your liking. We understand that you spoke with Poppy, the manager on duty, and were promised a follow-up call from our Customer Relations Manager, Nina. We sincerely apologize that this call has not been made. This is a clear failure on our part, and we will be investigating why this did not happen. We appreciate your loyalty over the past 10 years and are truly saddened that we have lost your trust. We understand that you feel our 4-star rating is no longer justified, and we take your feedback seriously. We recognize that while we have invested in the reception area, other areas of the hotel require immediate attention. We would like to offer you a sincere apology and hope that you will allow us the opportunity to regain your trust. I understand our team has reached out to you regarding this. We value your feedback and are committed to making the necessary improvements to ensure a better experience for all our guests. Kind regards, Steve W Guest Services Supervisor

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Other web-users rate our hotel

  • 479 reviews 9.4/10 Location
  • 1,439 reviews 5.5/10 Room
  • 1,462 reviews 8.7/10 Service
  • 20 reviews 7.1/10 WiFi
  • 693 reviews 8.9/10 Breakfast
  • 686 reviews 5.4/10 Comfort
  • 661 reviews 6/10 Food
  • 530 reviews 5.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.