Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 401 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  401 reviews

TripAdvisor Rating  4.0/5  575 reviews

Certificate of excellence 2024

Very welcoming

Customer review rating 4.5/5

Elisabeth Families - Confirmed reviews ALL

The staff very friendly, the room quiet and beds comfortable, the food very good and dog friendly

Dear Elisabeth, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our hotel very welcoming, with a friendly staff that contributed positively to your experience. It is great to know that you enjoyed the comfort of your room, including the quiet ambiance and comfortable beds, as well as our quality dining options. We pride ourselves on being a dog-friendly establishment, so we are pleased that this aspect added value to your stay. Your high ratings for various aspects of your visit, including check-in, accommodation, cleanliness, and our team’s service, truly reflect our commitment to providing an exceptional guest experience. We appreciate your constructive feedback regarding value for money; it will certainly help us in our continuous efforts to enhance our services. We hope to welcome you back soon for another enjoyable stay! If there is anything specific we can do in the future or if you have any further suggestions, please do not hesitate to reach out. Warm regards,

Great stay but

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Overall everything was spot on, and the Welsh cakes were great. The only downside was being provided with a final invoice and told that it had been paid without getting the chance to check it was ok - whether I would have wanted to pay a service charge for meals etc is questionable, it was stuck on and paid before I knew it was there

Dear Sarah, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your overall experience and particularly appreciated our Welsh cakes! We sincerely apologize for any inconvenience caused by the billing process during your checkout. Your concern about not having the opportunity to review your final invoice before payment is important, and we appreciate you bringing this matter to our attention. We strive to ensure transparency in all transactions, and we will certainly take your suggestion into consideration as we continually seek ways to enhance our guest experience. Your input is invaluable in helping us improve our services, and we hope this will not deter you from staying with us again in the future. Should you have any further concerns or require assistance, please do not hesitate to reach out. Thank you once again for choosing Mercure, and we look forward to welcoming you back soon. Warm regards,

Friendly helpful staff.

Customer review rating 4.5/5

Sue R. Families - Confirmed reviews ALL

We stay here regularly when visiting family in Swansea. Staff are always lovely and welcoming, rooms are spotless and well appointed for our needs. Proximity to city centre is good.

Dear Sue R., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us in Swansea. We are delighted to hear that you consistently enjoy our friendly and welcoming atmosphere, as well as the spotless condition of our rooms. It is heartening to know that our proximity to the city center has been beneficial during your visits to family, and we appreciate your kind words about our staff, particularly Niall at reception. Your recognition of their efforts reinforces our commitment to providing exceptional service. We are also pleased that you found the booking process straightforward and rated various aspects of your stay so highly, including WiFi connectivity, breakfast quality, and overall value for money. Your continued patronage means a great deal to us, and we look forward to welcoming you back on your next visit! Should you have any further suggestions or requests in the future, please do not hesitate to reach out. Warm regards,

Average hotel

Customer review rating 3.0/5

Raymond M. Couples - Confirmed reviews ALL

The hotel itself was clean and tidy looking.The room size was excellent.However,we were on the first floor and walking along the corridor the floor was very creaky.In the room it was even worse.We felt sorry for the room below.We went down for breakfast around 9.15(finished at 10),there were only 3 other tables occupied.The cooked breakfast was lukewarm and looked like it had been under the lights for sometime,the pastries had gone.We asked at reception if we could cancel Sundays breakfast,but were told as we booked it with the room that was not possible.My wife is not in the best of health and we decided we would not stay another night as planned.The lovely lady on reception did offer us a full refund for the second night,which awe got within 48 hours.I’m sorry but I will not stay at this hotel in the future.

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments as they help us identify areas where we can improve our services. We are pleased to hear that you found our hotel clean and tidy, and that you appreciated the size of your room. However, we sincerely apologize for the disturbances caused by the creaky floors during your stay; we understand how this could detract from your overall experience, especially considering your wife\'s health concerns. We also regret that our breakfast did not meet your expectations on this occasion. It is concerning to learn that it was lukewarm and lacked variety at a crucial time when many guests rely on a satisfying meal to start their day. Your comments about replenishing food items will be taken into consideration as we strive to enhance our breakfast offerings. While we understand that you chose not to continue with your planned stay, we are glad that our receptionist was able to assist you with a full refund for the second night within 48 hours—this reflects our commitment to customer satisfaction even in less than ideal circumstances. Your feedback is invaluable, and I assure you that it will be shared with our management team for further evaluation and action. We hope you might reconsider staying with us in the future so we can provide an improved experience. Thank you once again for sharing your thoughts, and please do not hesitate to reach out if there’s anything else you\'d like us to address. Warm regards,

Great Stay!

Customer review rating 4.5/5

Steve Business - Confirmed reviews ALL

Excellent greeting from reception and all staff happy to help

Dear Steve, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Swansea Hotel. We are delighted to hear that you had a great experience, highlighted by the excellent greeting from our reception team and the helpfulness of our staff. Your kind words will certainly be shared with them, as they strive to provide exceptional service. We appreciate your overall rating of 90/100 and are pleased that you found value in various aspects of your stay, including check-in and WiFi services. However, we also acknowledge your comments regarding cleanliness and accommodation. Please rest assured that we take such feedback seriously as it helps us identify areas for improvement. Thank you once again for recommending our hotel and loyalty program. We look forward to welcoming you back on your next visit! Best regards,

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Other web-users rate our hotel

  • 242 reviews 9/10 Location
  • 617 reviews 5.8/10 Room
  • 544 reviews 9.1/10 Service
  • 9 reviews 9.7/10 WiFi
  • 271 reviews 5.9/10 Cleanliness
  • 267 reviews 8.1/10 Breakfast
  • 185 reviews 4.9/10 Amenities
  • 141 reviews 5.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.