Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.2/5 591 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

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Room 1

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  591 reviews

TripAdvisor Rating  3.8/5  1,943 reviews

Worn down room, but otherwise very nice.

TripAdvisor rating 4.0/5

Mathias H Business - TripAdvisor review

Dear Mathais, Thank you for your honest review and highlighting some issues in the room. We take our guests feedback seriously and will investigate our short comings with the maintenance team. We apologise that we did not meet you expectations on all points, of your stay and appreciate the recognition of the areas where we excelled. Warmest regards

Well located, nice staff

Customer review rating 5.0/5

Aon Families - Confirmed reviews ALL

Not Meeting Full Potential

TripAdvisor rating 3.0/5

LauraDaveJames Couples - TripAdvisor review

Dear Laura and Dave, Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Needs tightening.

TripAdvisor rating 3.0/5

Helen L TripAdvisor review

Dear Helen. Thank you for taking the time to share your feedback. We’re glad to hear that you found our city centre location convenient and that you found your room comfortable. However, we’re sorry to hear that your experience didn't fully meet expectations. We take all guest feedback seriously, and we’ll certainly look into your comments about the parking charges and ensure we clearly highlight the cost on our website to avoid any surprises. We apologize if this caused any inconvenience. Additionally, we appreciate your comments about the bathroom and will review its condition as part of our ongoing improvements. We’re also grateful for your insights about the breakfast experience, and we’ll pass your feedback to our team. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay next time. Warmest regards

Terrible experience well handled by manager

Customer review rating 1.0/5

Tracy H. Couples - Confirmed reviews ALL

Dear Tracy, Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased that we were able to communicate and hear your concerns after your stay and resolve this matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

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Other web-users rate our hotel

  • 602 reviews 9/10 Location
  • 785 reviews 5.9/10 Room
  • 583 reviews 8.2/10 Service
  • 5 reviews 10/10 WiFi
  • 404 reviews 4.6/10 Comfort
  • 289 reviews 6.9/10 Breakfast
  • 248 reviews 4.8/10 Cleanliness
  • 172 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.