Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.7/5 578 reviews

Mercure Surabaya Grand Mirama - Image 1
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Description

Hotel extras

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  578 reviews

TripAdvisor Rating  4.6/5  2,539 reviews

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear Pralampitaning N., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nice Buka Bersama experience

TripAdvisor rating 5.0/5

Farah P TripAdvisor review

Bapak / Ibu 125farahp yang terhormat, Salam Hamgat Dari Mercure Surabaya Grand Mirama Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya Grand Mirama. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Anda,dan mengetahui Anda sangat meyukai menu bukber di hotel kami Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi General Manager

Best location

Customer review rating 4.0/5

K. Business - Confirmed reviews ALL

Dear K. Kadiyono, We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

review

TripAdvisor rating 5.0/5

Coastal04569423364 TripAdvisor review

Dear Mr Coastal Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Well located

Customer review rating 3.5/5

K. Solo - Confirmed reviews ALL

Dear Mohamad K., Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

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Other web-users rate our hotel

  • 116 reviews 8.6/10 Location
  • 417 reviews 7.5/10 Room
  • 717 reviews 9.3/10 Service
  • 10 reviews 8.6/10 WiFi
  • 466 reviews 9.2/10 Food
  • 217 reviews 8.6/10 Cleanliness
  • 179 reviews 9.1/10 Breakfast
  • 104 reviews 5.9/10 Comfort

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