Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 2,820 reviews

Best price
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Pullman Cologne - Image 1
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Helenenstrasse 14, 50667 KOELN, Germany

Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

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Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Telephone
Fax +49 221 2751301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,820 reviews

TripAdvisor Rating  4.3/5  2,384 reviews

great location, wonderful staff!

Customer review rating 4.0/5

Justin B. Families - Confirmed reviews ALL

I booked a room for 5 nights and I have no complaints about the stay. That being said, I booked through the ACCOR website and was given a price if around 655 Euros on my reservation but when I got to the hotel I was charged 685,14 euros. I just noticed this when I got home and was going over expenses.

Dear Guest, it´s a pleasure to receive your positive rating and your kind words. Thank you so much for choosing our hotel for your stay in Cologne and for taking the time to review! We have checked your booking and would like to inform you that the price includes the city tax of the city of Cologne, which is payable at check-in in addition to the room price. This tax is charged directly at the hotel and is therefore not included in the original price on the website. We hope this information helps you and will be happy to answer any further questions you may have. We look forward to welcoming you back and send our best regards from Cologne Your Pullman Cologne

The only good thing about this hotel is the good location

Customer review rating 2.5/5

Preetanat K. Business - Confirmed reviews ALL

The hotel is in good location easy to travel around, near city center and restaurants. The rooftop bar is great. Apart from that, the hotel facilities itself and staffs (most of them) are terrible. The AC and refrigerator in our room (704) are not working since day 1 (check-in) until day 9 (check-out). Even after raise the issue to the front desk for 3 attempts with 3 different front desk staffs, no feed backs or explanation were received, and the issue remained unsolved until our check-out. The cleaning service also felt way below the standard. The housekeeper often forgot to clean the used cups and dishes. Even during the check-out, the staff need almost 1 hour to settle all the invoices correctly. PS. During this frustrating stay, Mr. Felden is the only staff who tried to solve all the issues.

The equipment in the Hotel are old and worn-out, like coffee machine water tank without lid, hard to turn faucet to left or to right, the reception staff doesn’t understand very well English, and cannot really help to solve the problems…

Customer review rating 1.5/5

Anonym Business - Confirmed reviews ALL

The equipment in the Hotel are old and worn-out, like coffee machine water tank without lid, telephone in the room doesn’t functional, hard to turn water faucet to left or to right, internet speed very slow… the reception staff doesn’t understand very well Englis apparently, and are not really helpful to solve the problems, or are just not willing to offer the services…

Dear guest, thank you for choosing the Pullman hotel for your stay In Cologne and for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered with the room facilities, the internet speed and the service at the reception. Please be assured that we take your feedback seriously and that we will discuss your mentioned facts within the team to better serve you in the future. We hope to have the opportunity to welcome you back in the future. Best regards Pullman Cologne

Good location, rooms need a upgrade.

Customer review rating 2.0/5

Tanya Friends - Confirmed reviews ALL

The location was great for shops and restaurants but the room had some issues. The fridge is not cold and not really a mini bar only contains 3 drinks. The bathroom door was old and chipped and the bath tub had limescale dripping down it. The window to a 10th floor room had no safety feature and could be opened as wide as you liked. The hotel does not offer basic travel essentials to guest for sale or rental in case you forget something such as a charger.

Dear Tanya, thank you for your feedback regarding your recent stay. We are pleased to read that you appreciated our convenient location near shops and restaurants. However, we sincerely regret that your room did not meet your expectations. We are continuously working on room improvements and your comments regarding the fridge, bathroom conditions and window safety will be reviewed with our maintenance team for future enhancements. We hope to welcome you back with us in the future and send our best regards from Cologne Your Pullman team

Unfortunately the reception is understaffed

TripAdvisor rating 3.0/5

Vera B TripAdvisor review

The staff is very friendly and helpful - if you can reach them. The rception ist understaffed and you simply can not reach them, not from the room and not from outside. It is like they decided to switch off their telephone line. It was not not llike this before. I normally book this hotrl because of their service quality, but this time, it was just to hard to get things done. Also the breakfast - which was truly a great hotel buffet breakfast a couple of years ago - is not as fabulous as it used to be!

Dear verabB9344AF, thank you for being our guest at the Pullman Cologne and for reviewing on Tripadvisor. We want to apologize for the inconvenience you have experienced due to the situation at the reception. Please be assured that we will take care to better serve you in the future. Best regards, your Pullman Cologne

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Other web-users rate our hotel

  • 1,117 reviews 9.1/10 Location
  • 1,836 reviews 7.8/10 Room
  • 1,442 reviews 8.2/10 Service
  • 32 reviews 6.7/10 WiFi
  • 899 reviews 8.3/10 Breakfast
  • 777 reviews 7.9/10 Comfort
  • 599 reviews 7.2/10 Cleanliness
  • 421 reviews 5.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.