Novotel Palembang - Hotel & Residence 4 stars

Customer review rating (ALL Rating) 4.9/5 19 reviews

Novotel Palembang - Hotel & Residence - Image 1
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Description

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

Our accommodation(s)

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Room 1

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A, South Sumatera
30127 PALEMBANG
Indonesia

GPS:-2.94993, 104.767621

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  19 reviews

TripAdvisor Rating  4.8/5  2,601 reviews

Certificate of excellence 2024

Oasis in the middle of the city

TripAdvisor rating 5.0/5

CT L TripAdvisor review

Dear, Warmest Greetings from Novotel Palembang Hotel & Residence, Thank you so much for your kind words about your recent stay with us, We are glad you enjoyed the view from your room and found our surrounding to be relaxing, and for recognizing the beauty our hotel, we are honored thad you'd consider us "must visit' destination and cant wait to welcome you back, as well as the service and hospitality provided by Ms.Mayang and Mr Chandra, our staff on duty at the restaurant. Once again thank you for your continuous support and we are looking forward to welcoming you back soon at Novotel Palembang. Sincerely, Rikasari Front Office Manager

Junior Suite Review

TripAdvisor rating 3.0/5

O5863VJian Families - TripAdvisor review

Dear, Warmest Greetings from Novotel Palembang Hotel & Residence, Thank you for sharing your detailed feedback about your recent stay with us. We apologize for the maintenance issues you experienced in your Junior Suite, particularly with the kitchen area and carpet cleanliness. We take these concerns seriously and will address the issues with our maintenance and housekeeping teams to ensure our rooms meet our high standards. Regarding the reception area, we appreciate your feedback and will consider to create a more welcoming atmosphere and improve the air conditioning. On a positive note, we're glad you enjoyed our swimming pool! We'll work on improving our housekeeping response times to ensure a more seamless experience. Thank you for your feedback, which helps us improve our hotel. We hope to welcome you back soon. Sincerely, Rikasari Front Office Manager

poor service and disturbing comfort

TripAdvisor rating 1.0/5

Nomad58236679669 TripAdvisor review

Dear Sir, Thank you for taking the time to share your feedback about your recent stay with us, we apologize for the inconvenience stayed, We will make sure this will not happen in the future. We will pay more attention and use your experience as input in improving the quality of service in the future. We sincerely hope that this incident does not limit your desire to return to stay at Novotel Palembang Hotel & Residence. Can you please contact us directly to my email fom@novotelpalembang.com so we can discuss your concern in more detail. We are committed to providing exceptional service to all our guest, and your input will help us improve our services. Thank you again for your feedback and we are looking forward to welcoming you back at Novotel Palembang. Sincerely, Rikasari Front Office Manager

Menginap di Novotel Palembang

TripAdvisor rating 5.0/5

Muhammad I TripAdvisor review

Dear Sir, Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence, thank you enjoyed our hotel's facilities, It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Rikasari Front Office Manager

Amazing Views at This Wonderful Hotel

TripAdvisor rating 5.0/5

Buat K TripAdvisor review

Dear, Warmest Greetings from Novotel Palembang Hotel & Residence, Thank you so much for your kind words about your recent stay with us, We are glad you enjoyed the view from your room and found our surrounding to be relaxing, and for recognizing the beauty our hotel, we are honored thad you'd consider us "must visit' destination and cant wait to welcome you back Once again thank you for your continuous support and we are looking forward to welcoming you back soon at Novotel Palembang. Sincerely, Rikasari Front Office Manager

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Other web-users rate our hotel

  • 33 reviews 8.9/10 Location
  • 200 reviews 8.8/10 Room
  • 226 reviews 8.1/10 Service
  • 115 reviews 7.7/10 Food
  • 92 reviews 8.4/10 Comfort
  • 72 reviews 8.9/10 Cleanliness
  • 67 reviews 8.1/10 Vibe
  • 62 reviews 7.7/10 Breakfast

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Customer review rating (ALL Rating) 4.5/5 (226 reviews)

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