Novotel Aachen City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,781 reviews

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Novotel Aachen City - Image 1
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Peterstrasse 66, 52062 AACHEN, Germany

Description

Hotel extras

  • Large breakfast buffet in the international restaurant

  • Spacious rooms with a sofa, WIFI and a coffee/tea station

  • Gym with views over the city

  • Family-friendly

  • Dog-friendly

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Aachen City

Peterstrasse 66
52062 AACHEN
Germany

GPS:50.777675, 6.09233

Telephone
Fax +49 241 5159599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 BAR, LOUNGE AND EATERY

The restaurant opens at 6.30am for our breakfast buffet. Following breakfast, we serve both dishes from around the world and regional specialties through to midnight. The restaurant features a modern atmosphere and is air conditioned.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,781 reviews

TripAdvisor Rating  4.1/5  1,150 reviews

Customer review rating 5.0/5

Eva-maria V. Couples - Confirmed reviews ALL

Sehr geehrte Frau V., herzlichen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Ihr Aufenthalt bei uns Ihren Erwartungen entsprochen hat. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen | With best regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

Staff, as always, makes the difference.

Customer review rating 5.0/5

Donald B. Business - Confirmed reviews ALL

Dear Mr. B., Thank you for your kind words regarding our staff and the warm welcome you received. We are delighted that you felt at home during your stay and appreciated the room upgrade. Your feedback is invaluable to us. Mit herzlichen Grüßen | With best regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

Customer review rating 4.5/5

Adrian S. Business - Confirmed reviews ALL

Sehr geehrter Herr S., vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Ihr Aufenthalt in unserem Hotel Ihren Erwartungen entsprochen hat. Mit herzlichen Grüßen | With best regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

Alright

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Dear Mr. U., Thank you for your feedback regarding your recent stay at Novotel Aachen City. We are pleased to hear that you appreciated the friendliness of our breakfast staff and reception team. However, we regret to learn about the issues you encountered with room service. Please accept our sincere apologies for the inconvenience caused by the entry into your room despite the sign, as well as the oversight with the toilet paper and towel service. We also value your comments on the meeting room. Your observations about the sound quality and the carpet are important to us. We strive to maintain a comfortable environment for all our guests, and we will review these concerns with our maintenance team. We appreciate your insights and will take them into consideration as we aim to enhance our services. Mit herzlichen Grüßen | With best regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

Customer review rating 3.5/5

Pascal Business - Confirmed reviews ALL

Dear Pascal, Thank you for your comments. We are sorry to learn that the breakfast did not meet your expectations and that the atmosphere in the breakfast room was not up to standard. Your remarks will be taken into account to improve our service. Mit herzlichen Grüßen | With best regards Lilly Dohmen Guest Relation Agent Novotel Aachen City Peterstr. 66 – 52062 Aachen – Germany T +49 (0)241 51 59 290

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Other web-users rate our hotel

  • 1,038 reviews 8.5/10 Location
  • 1,218 reviews 7.8/10 Room
  • 1,174 reviews 9.1/10 Service
  • 28 reviews 6.8/10 WiFi
  • 755 reviews 8.7/10 Breakfast
  • 494 reviews 8.9/10 Cleanliness
  • 270 reviews 4.4/10 Value
  • 165 reviews 6.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.