Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.3/5 882 reviews

Novotel Mexico City Santa Fe - Image 1
Novotel Mexico City Santa Fe - Image 2
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Description

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

Our accommodation(s)

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Room 1

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  882 reviews

TripAdvisor Rating  3.5/5  353 reviews

The stay was ok.

Customer review rating 4.0/5

Rocio Business - Confirmed reviews ALL

Hotel room under renovations with no warning

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Quiet Stay, comfortable rooms, great location.

Customer review rating 5.0/5

Stephanie K. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Gillian Business - Confirmed reviews ALL

Good location, but rooms are disappointing.

Customer review rating 3.5/5

Gabriela Couples - Confirmed reviews ALL

Dear Ms. Gabriela P., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and overall experience. We sincerely apologize for the discrepancy between the room’s appearance and the photos on our website. We understand that this has impacted your satisfaction and assure you that your comments have been shared with our management team. We are continuously working on improving our facilities and the condition of our rooms. Additionally, we regret any inconvenience caused by the unfulfilled promotional offer, we will review the policies of these promotions in the future to avoid any confusion for our guests. We hope to have the opportunity to welcome you back in the future, providing you with a stay that meets your expectations. Kind regards, Elena Onofre Front Desk Manager

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Other web-users rate our hotel

  • 187 reviews 8.6/10 Location
  • 411 reviews 5/10 Room
  • 469 reviews 8.2/10 Service
  • 10 reviews 7.9/10 WiFi
  • 192 reviews 4.7/10 Cleanliness
  • 141 reviews 6.4/10 Breakfast
  • 141 reviews 4.6/10 Food
  • 125 reviews 4.1/10 Amenities

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