Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.3/5 866 reviews

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Novotel Mexico City Santa Fe - Image 1
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Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

Our accommodation(s)

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Room 1

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  866 reviews

TripAdvisor Rating  3.7/5  353 reviews

ESTANCIA CORRECTA

Customer review rating 4.0/5

Ana T. D. L. F. Couples - Confirmed reviews ALL

Estimada huésped, Agradecemos sinceramente sus comentarios y nos complace saber que su estancia fue satisfactoria, a pesar del inconveniente con L. cafetera. Valoramos enormemente sus comentarios, ya que nos proporcionan información valiosa para mejorar continuamente L. experiencia D. nuestros huéspedes. Si tiene alguna sugerencia adicional para optimizar nuestros servicios, le invitamos a compartirla con nosotros. Nos alegra saber que nuestro personal D. recepción fue amable y le brindó una atención excepcional. Esperamos tener L. oportunidad D. darle L. bienvenida nuevamente en el futuro y que pueda disfrutar D. todas nuestras instalaciones con mayor tiempo. Atentamente Hotel Management

Comfortable stay, great service!

Customer review rating 3.5/5

Pj Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Mexico City Santa Fe. We are pleased to hear that you found our overall service to be great and appreciated the attentiveness and courtesy of our front desk staff, despite some moments of disorganization. We are delighted that you enjoyed the breakfast buffet and found your room clean and well-kept. We apologize for any inconvenience caused by the bathroom amenities and the speed of the internet connection. Your comments are invaluable to us, and we are taking steps to improve these aspects to enhance our guests\' experience. We appreciate your constructive feedback and are committed to making the necessary improvements. We hope to have the opportunity to provide you with an even better experience in the future. Sincerely, Management Novotel Mexico City Santa Fe

Good service

Customer review rating 4.0/5

Arnoldo G. D. L. F. Couples - Confirmed reviews ALL

Estimado huésped: Gracias por tomarse el tiempo para calificar su experiencia en Novotel Santa Fe Apreciamos sus amables palabras sobre nuestra propiedad, nos alegra mucho saber que encontró nuestra ubicación conveniente para explorar los restaurantes y tiendas d. Santa Fe. Si tiene alguna recomendación o sugerencia para mejorar nuestros servicios, no dude en compartirla con nosotros. Siempre estamos buscando formas d. mejorar l. experiencia d. nuestros huéspedes. Esperamos tener el placer d. recibirlo nuevamente y seguir brindándole un servicio d. calidad. Atentamente Hotel Management

Under remodel

Customer review rating 3.5/5

Mario A. Business - Confirmed reviews ALL

Dear Guest, We sincerely appreciate your loyalty and kind comments about our hotel. We are pleased to know that you enjoyed our prices, service and restaurant during your previous stays. However, we deeply regret that the current renovation has affected your experience, especially the lack of air conditioning. Kindly accept our most profound apologies for any inconvenience this may have caused you. We appreciate your understanding during this period of improvement and assure you that we are working diligently to complete the renovation as soon as possible. We hope to have the opportunity to welcome you on your next visit to Mexico City and to offer you an even more pleasant stay in the future. Yours sincerely, Novotel Mexico City Santa Fe Management

Very disorganized, not accommodative and poor communication

Customer review rating 1.0/5

Mel O. D. Couples - Confirmed reviews ALL

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Other web-users rate our hotel

  • 177 reviews 8.7/10 Location
  • 417 reviews 4.7/10 Room
  • 476 reviews 8.2/10 Service
  • 9 reviews 7.6/10 WiFi
  • 187 reviews 5/10 Cleanliness
  • 165 reviews 4.3/10 Comfort
  • 142 reviews 6.3/10 Breakfast
  • 140 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.