ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,028 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Room 1

Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,028 reviews

TripAdvisor Rating  3.6/5  891 reviews

Customer review rating 0.5/5

Andrew Solo - Confirmed reviews ALL

Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, including the fridge and bed sheets not meeting your expectations. Please rest assured that we take such matters seriously, and we will address these concerns with our housekeeping team to ensure this does not happen again in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience. Kind Regards, Johnny S General Manager Ibis Newcastle

convenient to transport interchange & supermarket

Customer review rating 4.0/5

Daniel Solo - Confirmed reviews ALL

Thank you for your kind feedback. We are delighted to hear that you found our staff friendly and your room comfortable. Your satisfaction is our top priority, and we truly appreciate your positive comments. We look forward to welcoming you back for another enjoyable stay. Kind Regards, Johnny S General Manager Ibis Newcastle

Poor Quality

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Dear Ford, Thank you for taking the time to provide your feedback. We are genuinely sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the issues you encountered with the cleanliness and condition of your room. This is certainly not the standard we aim to provide for our guests. We understand how frustrating it must have been to find your room in such a state. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately. We are committed to providing a clean, comfortable environment for all of our guests, and we will be taking the necessary steps to improve in these areas. We sincerely hope that you will consider staying with us again in the future so we can provide you with the experience you deserve. Kind regards, Joshua Barton Front Office Manager Ibis Newcastle

Not value for money

Customer review rating 2.5/5

John A. Business - Confirmed reviews ALL

Dear John, Thank you for sharing your thoughts with us. We are sorry to hear that your stay did not meet your expectations, and we truly appreciate your honest feedback. While we are glad to hear that you found the hotel centrally located, we sincerely apologize for the issues you experienced with the room and amenities. We understand that the size of the bathroom and the lack of toiletries, beyond soap, were disappointing. This is certainly not the experience we aim to provide, and your comments will be shared with our team to ensure improvements are made in this area. Regarding the cleanliness of the fridge, we regret that it was not up to standard and will be ensuring that our housekeeping team reviews all areas thoroughly going forward. We are also sorry that you found the breakfast offering at $25 to be disappointing. We will take your feedback into consideration as we continue to evaluate and enhance our food and beverage options to better meet our guests\' expectations. Thank you again for bringing these matters to our attention. We hope that despite your experience, you will consider staying with us again, as we are committed to improving and providing better value for our guests. Kind regards, Joshua Barton Front Office Manager Ibis Newcastle

Not as good as previous

Customer review rating 2.5/5

L S. Couples - Confirmed reviews ALL

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered upon check-in and with the lack of lift access, especially considering your husband\'s situation. We understand how important it is for guests to have a comfortable and convenient stay, and we regret that this aspect did not meet your expectations. We also apologize for the missing mugs and the wet carpet – this is certainly not the standard we aim to provide. We will address these issues to ensure they are corrected moving forward. We appreciate your feedback and hope you’ll consider giving us another chance in the future.

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Other web-users rate our hotel

  • 696 reviews 8.7/10 Location
  • 1,136 reviews 5.2/10 Room
  • 881 reviews 8.1/10 Service
  • 17 reviews 5.5/10 WiFi
  • 570 reviews 4.8/10 Comfort
  • 550 reviews 3.8/10 Cleanliness
  • 310 reviews 6.2/10 Value
  • 239 reviews 4.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.