Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,621 reviews

Best price
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Novotel Brussels City Centre - Image 1
Novotel Brussels City Centre - Image 2
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Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,621 reviews

TripAdvisor Rating  4.2/5  3,801 reviews

Enjoyable stay

Customer review rating 5.0/5

Beverley C. Couples - Confirmed reviews ALL

Dear Beverley, Thank you very much for your kind review. We are thrilled to hear that your experience with us was so positive. It is wonderful that you found the convenience of our location and train connections beneficial to your stay. Our team takes pride in ensuring that the comfort and facilities of Novotel Brussels City Centre meet your expectations, providing a welcoming environment right in the heart of Brussels. From our premium bedding to our array of amenities, including a heated indoor pool and a fitness room open for your enjoyment from 7 AM to 10 PM, everything is designed for your comfort and satisfaction. It would be a pleasure to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

good stay very close to centre

Customer review rating 4.5/5

Edward V. Couples - Confirmed reviews ALL

Dear Edward, Thank you very much for this kind review of your recent stay. We are truly heartened to hear that your stay with us was enjoyable. We are delighted that you appreciated the well-maintained cleanliness of our hotel, our diligent staff, and the convenient proximity to the bustling centre of Brussels. Our team strives to provide an immaculate environment and exceptional service to ensure a comfortable and memorable stay. Additionally, our location is indeed ideal for guests looking to explore the rich cultural landscape and culinary delights of our beautiful city. We look forward to seeing you again soon. Best regards, Marc UYTTERHOEVEN, General Manager

Night shift employee is very rude

Customer review rating 0.5/5

Cyril Friends - Confirmed reviews ALL

Dear Cyril, Thank you for taking the time to review your stay. We are deeply concerned to read about your experience with our night receptionist. We pride ourselves on delivering a high standard of customer service, and it appears we fell short during your interaction. We sincerely apologize for the discomfort this caused you and your friend. We understand that as a guest, you should always feel safe, respected, and valued. It is regrettable that we did not meet these fundamental expectations, and we are taking your feedback seriously. We will be reviewing the incident with the team member involved to ensure that our service ethos is upheld consistently throughout all hours of the day. Your comments on the speed of connection have also been noted. We aim to provide our guests with a seamless online experience, and it is apparent that we need to reassess our current offerings to improve in this area. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 1.5/5

Peter M. Business - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to review your stay. We are delighted that you found our hotel to be great overall and are considering returning this summer for a weekend. Our team strives to provide a welcoming and comfortable environment for all of our guests, and we are glad this resonated with you. Nonetheless, we sincerely apologize for the inconvenience caused by the temperature in your room and the confusion regarding your late check-out. Our rooms are equipped with manual temperature controls, and additional fans are available to ensure our guests\' comfort. We are sorry to hear that these measures did not suffice during your stay. Regarding the late check-out, we appreciate you bringing this oversight to our attention. We understand how crucial it is, especially for a traveler with a demanding schedule, and we regret any disruption to the rest you needed before your long journey. We will follow up on this with our team to ensure that such an incident does not recur and that our communication and services are aligned with our guests\' preferences. Moreover, we recognize the importance of a well-informed staff and will reinforce our training to ensure that our team is fully updated on our guests\' arrangements. Finally, we are encouraged that you would consider staying with us again and we eagerly await the opportunity to show you the high-quality service we are known for. Rest assured, we are committed to making your next visit a seamless and restful experience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

Not living up to the four star standard

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for your feedback, We are truly disheartened to hear about the issues you encountered during your stay. We aim to provide accommodations that are not only comfortable but also up to the high standards we set for ourselves, and it seems we fell short in this instance. Regarding the state of your room, we understand how essential a well-maintained and clean space is for a pleasant stay. We will certainly take your observations into account and look into the matters of wall paint, light fixings, and furniture conditions that you have highlighted. Moreover, the comfort and functionality of fixtures such as the air conditioning system are of paramount importance to us, and we apologize for any inconvenience caused by the noise and efficiency you experienced. We also acknowledge the importance of cleanliness and safety, especially in areas leading to our facilities like the swimming pool. We regret to learn that the lift was out of operation and that the alternative route did not meet our usual cleanliness standards. Finally, we understand that our pricing should reflect the quality and experience provided, and it\'s clear we have areas to improve to ensure that our guests feel the value of their stay. We truly value your feedback as a member of the ALL – Accor Live Limitless loyalty programme and are sincerely sorry that your experience did not align with the four-star standard we strive to uphold. Your comments are crucial in helping us to enhance our guest experience, and we will certainly reflect on them to better our services. We hope to welcome you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,092 reviews 9.6/10 Location
  • 2,169 reviews 7.6/10 Room
  • 1,959 reviews 8.6/10 Service
  • 28 reviews 7.4/10 WiFi
  • 1,089 reviews 8.2/10 Breakfast
  • 826 reviews 7.8/10 Cleanliness
  • 394 reviews 6.6/10 Pool
  • 230 reviews 6.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.