Mercure Porto Centro Santa Catarina 4 stars

Customer review rating (ALL Rating) 4.6/5 1,454 reviews

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Mercure Porto Centro Santa Catarina - Image 1
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Mercure Porto Centro Santa Catarina - Image 3
Mercure Porto Centro Santa Catarina - Image 4
Praca da Batalha 116, RNET No. 3244, 4049-028 PORTO, Portugal

Description

Hotel extras

  • 7 min walk Torre dos Clérigos, 3 min Café Majestic, 10 min Ribeira do Porto

  • Fully renovated public areas.

  • Big family rooms with extra bed

  • Restaurant with a view over the city.

  • Restaurant with Portuguese and Mediterranean flavors

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Hotel location

Mercure Porto Centro Santa Catarina

Praca da Batalha 116, RNET No. 3244
4049-028 PORTO
Portugal

GPS:41.145367, -8.607568

Telephone
+351 22 204 3300

Calls to a national
fixed network

Fax +351 22 204 3499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

A BICICLETA

A Bicicleta restaurant provides a distinguished and welcoming atmosphere in which to enjoy city views. Sample the best specialties Portuguese cuisine has to offer accompanied by a good port wine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,454 reviews

TripAdvisor Rating  4.1/5  1,274 reviews

Certificate of excellence 2024

Great hotel in a perfect location

Customer review rating 5.0/5

Andrew W. Couples - Confirmed reviews ALL

We stayed for one night on March 8th and had a great time staying at this hotel. The lady who checked us in, in the morning was amazing and very helpful. The room was upgraded, which was fantastic. The hotel is a 10 minute walk from Bolhao metro or 5 minutes from the main station. Everything we wanted to see was within a 20 minute walk from here. Unfortunately I spent most of the Saturday in hospital, but we made up for it on the Sunday. We will visit Porto again soon for a few days and I will be booking this hotel again.

Dear ANDREW W., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruben Rodrigues Mercure Porto Santa Catarina

Customer review rating 5.0/5

Agnieszka Solo - Confirmed reviews ALL

Beautiful hotel, large rooms, excellent service. Staff very friendly and helpful, with an inextinguishable smile. Definitely recommend and will definitely return. Thanks for a very enjoyable stay!!!

Dear AGNIESZKA M., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruben Rodrigues Mercure Porto Santa Catarina

Below expectations

Customer review rating 0.5/5

Nicolas E. Couples - Confirmed reviews ALL

Being a member of the loyalty program for quite some time it is probably the first time that I visit an Accor property and feel that this is not valued at all. Before working as a Hotel GM for some time, I have worked for Accor myself at the Sofitel Philadelphia as a Front of House Manager so as a matter of fact I am very well acquainted with how room allocation works. When doing the booking I have asked for a room on a high floor if possible, and as quiet as possible, however when we checked in we had a room on the second floor, next to the lift, in front of the staircase. The layout of the room was absolutely awful, with no natural light... again I understand that you cannot change room layouts but I would have hoped that whoever did the allocation would have taken into consideration that we did not book via OTAs. but direct and give us a nicer room from the same category. At check in I did ask the operative to confirm that this was a quiet room to which she responded that it was but if I was not happy I could just come back to the desk and they would see what could be done. As soon as I got up to the room and saw the location, the layout. Etc I got in touch with the reception and asked for a room change, which was denied as fully booked in this room category and because we had entered the room. So this I when I got really upset! I understand that HSK left for the day but the team was now implying that as we entered the room, it could not be sold anymore therefore no swap with another room not checked in yet was possible, which is poor and is the opposite of what was said at check in. Again I know how the system works, and what should have been done is to come up to the room, ensure that nothing was touched (we did not touch anything, just opened the door and came back down) then allocate us a room that had not arrive yet and allocate this room to whoever was still due to arrive! This is basic guys! We eventually changed the room in the morning and the day team was absolutely friendly and smiley, which was quite nice compared to the long faces and poor customer service from both of the team members on shift in the evening when we checked in. Good customer service makes you forget maintenance issues, disappointing room...etc so I strongly invite the evening team to reflect on what customer service is about and remind them that a smile or positive friendly attitude with a bit of ownership makes the whole difference and are the basics in hospitality. We had a fantastic time in Porto but the experience at your property was a huge let down. I cannot recall one trip where I had to complain about the hotel as even if below expectations, the team somehow made up for it. I will not be back and will absolutely not recommend your property to anyone, I strongly advise you remind the team what Customer service is about and how important it is as clearly some of them have lost the passion for their job.

Nice hotel in center of city

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Pleasant hotel, staff was very nice and helpful. Room was good and well organized. Online the panoramic view was really fake. The pictures on the site showed really something else. And the window can't be opened so you had zero view of city. Especially when you pay for a panoramic view, you expect something

Dear EMILE V., We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruben Rodrigues Front Office Mercure Porto Centro Santa Catarina

Well located

Customer review rating 4.5/5

B. D. Couples - Confirmed reviews ALL

Very good stay -the hotel is super well located ! Nice breakfast buffet ! The only regret is the room giving on the inside of the building what meant no natural light.

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Other web-users rate our hotel

  • 1,033 reviews 9.3/10 Location
  • 1,027 reviews 7.3/10 Room
  • 1,198 reviews 9.3/10 Service
  • 12 reviews 9.2/10 WiFi
  • 613 reviews 8.9/10 Breakfast
  • 529 reviews 5.6/10 Comfort
  • 321 reviews 8.7/10 Cleanliness
  • 8 reviews 0.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.