Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.8/5 155 reviews

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Description

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Room 1

Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  155 reviews

TripAdvisor Rating  3.5/5  1,265 reviews

Rude staff and unhygienic stay

TripAdvisor rating 1.0/5

Patel2013 TripAdvisor review

Dear Patel2013, Thank you for taking the time to share your feedback. We sincerely regret to learn that your experience did not meet your expectations, and we would like to extend our deepest apologies for any inconvenience you encountered during your stay. At Mercure Chiang Mai, we strive to maintain high standards of cleanliness and service, and it is disappointing to hear that we fell short in your case. Please be assured that we take your comments seriously and will address the concerns raised regarding cleanliness and service with our team to ensure immediate improvements. Additionally, we are concerned about your comments regarding our team members. Providing respectful and professional service to all our guests is a priority, and we will thoroughly review this matter to ensure the best possible experience for future guests. We appreciate your feedback and would welcome the opportunity to discuss your experience further. Please feel free to contact us directly, as we would like to better understand your concerns and see how we can make amends. Best regards, Sirisook Moore General Manager

Warmest welcome and service.

TripAdvisor rating 5.0/5

windec2001 Solo travel - TripAdvisor review

Dear windec2001, Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you appreciated our warm welcome, excellent service, and the cleanliness of our rooms. It is also wonderful to know that our convenient location and helpful staff contributed to a pleasant stay. While our hotel maintains a classic charm, we continuously strive to enhance our facilities to ensure a comfortable and enjoyable experience for all our guests. We truly appreciate your support and look forward to welcoming you back on your next visit to Chiang Mai. Best regards, Sirisook Moore General Manager

Affordable and comfortable but outdated

TripAdvisor rating 3.0/5

Will V Solo travel - TripAdvisor review

Dear Will V, Thank you for taking the time to share your detailed feedback following your recent stay at Mercure Chiang Mai. We are pleased to hear that you found our hotel comfortable, well-located, and affordable, and that you enjoyed a peaceful rest without road noise. We also appreciate your constructive comments regarding areas for improvement. We understand that some aspects of our property may feel outdated, and we are continuously looking for ways to enhance our guests' experience. Regarding the thin walls and limited TV channels, we will certainly take your feedback into consideration as we work on future improvements. Additionally, we acknowledge your concern about the room locks and will review ways to improve convenience and security for our guests. We are glad that our hotel met your needs for a short and relaxing stay, and we sincerely hope to welcome you back in the future for an even better experience. Best regards, Sirisook Moore General Manager

In urgent need of renovation

TripAdvisor rating 2.0/5

Eaa1947 TripAdvisor review

Dear Eaa1947, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Chiang Mai. We sincerely regret that your experience did not meet your expectations and appreciate your detailed comments, as they help us identify areas for improvement. We acknowledge that our property is an older establishment, and while we have made some upgrades, we understand that further renovations are needed. Your feedback on room conditions, furniture, and bathroom fittings has been noted, and we will review these concerns with our management and maintenance teams to prioritize necessary refurbishments. We are also disappointed to learn that our breakfast selection did not meet your expectations. We strive to offer a diverse menu to accommodate all dietary needs, and we apologize if this was not reflected during your visit. Your comments regarding food quality, variety, and temperature will be shared with our culinary team to ensure improvements are made. Regarding fitness facilities, we regret that we do not currently have a dedicated fitness center, but we appreciate this valuable input and will take it into consideration for future enhancements. We truly appreciate your honest feedback and regret that your experience fell short of what you expected from a Mercure hotel. We hope to have the opportunity to welcome you again in the future, should you choose to give us another chance. Please do not hesitate to contact us directly if we can assist you in any way. Best regards, Sirisook Moore General Manager

Customer review rating 5.0/5

Koraponpanprakob Friends - Confirmed reviews ALL

Dear KORAPON P., Thank you for taking the time to share your feedback. We are thrilled to hear that you had a pleasant stay at Mercure Chiang Mai and that you were satisfied with both the friendly service provided by our staff and the spaciousness of your room. At Mercure Chiang Mai, we strive to create a welcoming and comfortable environment for all of our guests, and we are delighted that our team was able to contribute to your positive experience. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Chiang Mai for another enjoyable stay. Warm regards, Sirisook Moore General Manager

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Other web-users rate our hotel

  • 267 reviews 9.3/10 Location
  • 378 reviews 7.7/10 Room
  • 388 reviews 9.3/10 Service
  • 5 reviews 7.9/10 WiFi
  • 202 reviews 7.8/10 Comfort
  • 188 reviews 7.8/10 Cleanliness
  • 146 reviews 3.8/10 Vibe
  • 143 reviews 8/10 Breakfast

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