Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 3,082 reviews

Mövenpick Hotel Auckland - Image 1
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Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,082 reviews

TripAdvisor Rating  4.5/5  883 reviews

Certificate of excellence 2024

5 star hotel with no complimentary water to drink.

TripAdvisor rating 4.0/5

grazee312 Business - TripAdvisor review

Well Located, but misleading on naming, and branding

Customer review rating 3.0/5

Marcelo C. Couples - Confirmed reviews ALL

Dear Marcelo M G Da C., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Slattery General Manager

Good location handy to all you need

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Dear Kyrene O., Thank you for taking the time to share your feedback. Here at Movenpick Hotel Auckland, we value our guests feedback whether positive or negative. In this case, we have fell short for you in regards to Chocolate Hour. We will work to improve in the necessity of standards and presentation. We hope to welcome you back to our hotel very soon! Sincerely, Sean Slattery General Manager

Great hotel, very central to downtown wharf for day excursions

Customer review rating 4.5/5

Claire W. Couples - Confirmed reviews ALL

Dear Claire W., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Auckland. We are delighted that your time with us was so outstanding as providing our guests with an excellent experience is very important to us. I'm sure other travellers would appreciate your thoughts and experience which you can share on Tripadvisor, using the following link: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d257792-Reviews-Movenpick_Hotel_Auckland-Auckland_Central_North_Island.html On behalf of the team and myself we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Slattery General Manager

Location, location location - good location for new years fireworks

Customer review rating 5.0/5

Mele L. Couples - Confirmed reviews ALL

Dear Kasaline L., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Slattery General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,460 reviews 9.4/10 Location
  • 1,806 reviews 8/10 Room
  • 1,720 reviews 8.6/10 Service
  • 98 reviews 3.8/10 WiFi
  • 829 reviews 5.5/10 Comfort
  • 686 reviews 7.8/10 Food
  • 569 reviews 8.6/10 Cleanliness
  • 409 reviews 7/10 Breakfast

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