Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 4,160 reviews

Novotel Sunshine Coast Resort - Image 1
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,160 reviews

TripAdvisor Rating  3.5/5  330 reviews

Big disappointment!!

TripAdvisor rating 2.0/5

Jennifer I TripAdvisor review

I am writing this just to give a heads up to others. It seems most other reviews are the same as what I had experienced. We chose to come here from having time in Noosa which turned out to be a mistake! The place looks welcoming and grand, but appearances can be deceptive. The room was tired, sliding exterior bedroom door didn't close properly and we had a stormy night where wind and rain were a problem. TV remote was dodgy and turned on both tv's simultaneously. Uncomfortable old sofas in room. Light not working in main room. Room service expensive and not adequate sized meal. Food was luke-warm to cold for breakfast buffet, quite concerning health wise! No advertising of omelettes being available until we saw someone with one and asked, they were making them fresh. Would have been nice to know this! Dinner menu was inadequate apart from one meal special of buffalo wings and truffle fries (fantastic). Mini golf- a few holes in a bit of lawn!! Really? Staff looked sad and disinterested, a few exceptions who were friendly and helpful. Pool simply doesn't work, overrun by kids not controlled by parents and spa is a nightmare. The only positives were 2 free drinks each night on our package, Lake walk is lovely. The aim is to have an all inclusive space for a holiday but it had no heart or love within. Would not return.

Better elsewhere

TripAdvisor rating 2.0/5

Escape45962893718 TripAdvisor review

You will find better elsewhere. The rooms are very old & out dated. Room 137 was a disgrace. The bed sunk in the middle making for a very uncomfortable experience. The vanity had a very large crack along the basin. I was meeting up with my daughter & 2 grandsons. We ordered dinner & explained twice that the first part of our order was to be an entree. No it all came out together! That is not acceptable even in the cheapest restaurants. The highlight was the breakfast. WOW it was amazing.

Customer review rating 3.5/5

Ash Families - Confirmed reviews ALL

Lovely resort, Mr 6 loved the animals roaming and the kayaks. Disappointed some of the advertised things around the resort were missing, like a day spa and mini golf seemed like it was missing something. Breakfast had a great selection, the Sola bar menu and room service menu were ok, the food we had was tasty but some basics would be great like nachos, loaded wedges or cheese toastie. Dessert menu was lacking options, like ice cream. Overall a great spot to holiday, we would have loved a few more days to spend there

Unwelcoming, old & dated rooms. Needs a refresh!

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Check in was satisfactory! Challenging signage to locate rooms and no help from staff to locate, v unhelpful even with a map as all the buildings look the same. No lift access. Rooms are old, ugly & dated Shower over the bath in the 21st century with ugly curtains Plug sockets in skirting boards, not ergonomically designed and why is there no easy to access plug socket by the bed? I wouldn’t stay here again. Breakfast not included in corporate booking, which is a turnoff.

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Stay was great, breakfast was really good! Bed was a bit hard.

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Other web-users rate our hotel

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  • 633 reviews 8.2/10 Breakfast

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