Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 7,096 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel located within a 1 min walk to Bourke St Mall

  • Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

  • Please Note: The St Collins Lane shopping centre is currently undergoing a refurbishment.

Our accommodation(s)

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Room 1

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  7,096 reviews

TripAdvisor Rating  4.1/5  5,273 reviews

Well Located

Customer review rating 5.0/5

Craig K. Business - Confirmed reviews ALL

Dear Craig, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay at Novotel Melbourne on Collins left such a positive impression on you. We look forward to seeing you again soon. Best regards, Andrew Maynard, General Manager

Nice rooms great facility but no one answers the phones internally

Customer review rating 4.0/5

Jeffrey Families - Confirmed reviews ALL

Dear Jeffrey, Thank you for taking the time to share your review. We are thrilled that you enjoyed the comfort of our rooms and the relaxation our pool area offers. It is wonderful to know that our room service meals met your expectations. However, we apologize for the inconvenience you faced with our internal phone services. We understand that being able to easily connect with our team is important for a seamless stay, and we regret that we fell short in providing this service to you. Additionally, we recognize the demand for more flexible check-in times and we are continually looking at ways to accommodate such requests whenever possible. We hope we will have the opportunity to see you again in the future. Best regards, Andrew Maynard, General Manager

Good location

Customer review rating 3.5/5

Nm Families - Confirmed reviews ALL

Dear Natasha, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found your room to be of a great size and cleanliness. However, we regret to hear about the issues you experienced with the lifts during your stay. We understand how this could cause inconvenience, especially when carrying shopping bags or for our guests who have reduced mobility. Additionally, we acknowledge that your experience with our breakfast offerings was inconsistent, and we apologize for falling short in delivering the high-quality dining experience we strive for. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Great stay

Customer review rating 5.0/5

Neil M. Friends - Confirmed reviews ALL

Dear Neil, Thank you very much for this kind review of your recent stay. We are truly thrilled that your stay at Novotel Melbourne on Collins was a memorable one. We are delighted that you appreciated the efficiency of our check-in process, found comfort and satisfaction in the quality of your room, and were pleased with our valet parking service. Our team strives to provide an exceptional experience, and knowing that we have met your expectations brings us great joy. We look forward to seeing you again soon. Best regards, Andrew Maynard, General Manager

Wonderful hotel and staff.

Customer review rating 5.0/5

Christine Families - Confirmed reviews ALL

Dear Christine, Thank you very much for your kind review. We\'re thrilled to hear that your stay at Novotel Melbourne on Collins was memorable and enjoyed by your entire family. We are delighted that you found the booking process seamless and that our loyalty program added value to your stay. It\'s great to know that the cleanliness and appointment of our rooms met your expectations, and we\'re pleased that our sustainability efforts resonated with you. We\'re also thrilled that you enjoyed our room service offerings and found the bar to have a nice, relaxed atmosphere. Your commendations for our concierge service and staff are greatly appreciated, and it\'s wonderful to hear that the comfort of our rooms, the breakfast experience, and the assistance with wheelchair hire contributed positively to your stay. Finally, we\'re pleased that our central location served as the perfect base for your Melbourne adventures. It would be a pleasure to welcome you back. Best wishes, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,723 reviews 9.3/10 Location
  • 3,521 reviews 6/10 Room
  • 3,392 reviews 8.1/10 Service
  • 91 reviews 2.9/10 WiFi
  • 1,521 reviews 5.4/10 Comfort
  • 1,203 reviews 6/10 Cleanliness
  • 985 reviews 7.7/10 Breakfast
  • 824 reviews 4.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.