Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 314 reviews

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Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  314 reviews

TripAdvisor Rating  3.7/5  1,403 reviews

Affordable but be cautious

TripAdvisor rating 2.0/5

Evie G TripAdvisor review

The location is excellent and the outside of the hotel is charming, the service, attitude, and lack of transparency

TripAdvisor rating 1.0/5

reereelim Friends getaway - TripAdvisor review

Dear Reereelim, Thank you for sharing your experience with us. We are pleased that you appreciated the charming natural surroundings and peaceful atmosphere of our hotel’s exterior. It is great that you found the location convenient, with its close proximity to both Schiphol Airport and the city center, as well as the frequent direct bus service that connects our hotel to Amsterdam. With regard to the check-in process, we would like to clarify that, according to our records, there was no delay and no need to contact anyone for assistance. Check-in was completed shortly after your arrival. We are, however, sorry to learn that your experience at reception did not meet your expectations. Please accept our sincere apologies for any shortcomings in communication or attitude you encountered, as we strive to provide a warm and informative welcome to every guest. As for the city tax, please note that it is a standard requirement across all municipalities and is collected at check-in in accordance with local regulations. Concerning the room amenities, items such as bottled water, slippers, and dental kits are included in our superior room category. The raised shower is in line with local building standards, though we apologize for any inconvenience caused by water overflow. We are also sorry to hear about your housekeeping experience. Our team is trained to respect "Do Not Disturb" signs and to balance timely service with guest privacy. We will follow up internally to ensure these standards are consistently upheld. Late check-out is available upon request for a small fee. Regarding the additional service package fee, please note that this is related to the use of a third-party booking website. These fees are clearly outlined in the booking terms provided during the reservation process, and are common practice in the hotel industry when bookings are made via external platforms. Finally, we appreciate your recognition of our hotel’s strategic location and the natural environment nearby, which many guests find ideal for relaxation and easy access to Amsterdam’s attractions. We hope that these positive aspects will encourage you to consider staying with us again under improved circumstances. Best regards, Mercure Hotel Amsterdam West

Good stay

Customer review rating 4.5/5

Pieter Couples - Confirmed reviews ALL

Dear Pieter, Thank you for taking the time to share your review. We are truly overjoyed to hear about your positive interactions with our team at the reception and in the restaurant. However, we regret to hear that the room servicing did not entirely meet your expectations. We value your comfort and satisfaction, and this feedback will be taken into consideration as we continually improve our guest experience. We hope you were able to enjoy the convenience of our location, with easy access to the city center and the peaceful natural park ’De Oeverlanden’ just a short walk away. It would be a pleasure to welcome you again. Best regards, Mercure Hotel Amsterdam West

the place is clean

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Dear Fung Yi, We appreciate receiving your opinion concerning your recent stay. We are pleased that you found the cleanliness of our rooms, restaurant, and facilities to your satisfaction, and it is wonderful to hear that our breakfast offerings were to your taste, with an array of fresh and flavorful options. However, we apologize if the comfort of the sofa bed did not meet your expectations and appreciate your suggestion regarding the provision of more detailed information upon arrival. We understand the importance of a secure and reliable internet connection and are looking into the concerns you’ve raised regarding the clarity of our WiFi network’s name. Finally, we are delighted that the overall cleanliness and quality of food contributed positively to your stay with us. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Mercure Hotel Amsterdam West

Mahamadou T.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Dear Mahamadou, Thank you for your feedback about your stay. We are thrilled that you found our reception and breakfast teams to be friendly and helpful. It’s always rewarding to know that our staff’s dedication to service is appreciated by our guests. We regret to hear that the air conditioning in your room did not provide the warmth you expected despite setting it to 21C. Our hotel aims to ensure every aspect of your stay is comfortable, and we apologize for any discomfort you experienced. We do offer extra heaters and fans upon request, and our team is always on hand to assist with such matters to enhance your stay. We hope you were able to enjoy the serene surroundings of our hotel, with its close proximity to the natural park “De Oeverlanden” and the convenience of being just a short bus ride away from the bustling Amsterdam city centre. We hope to have the opportunity of welcoming you back in the future. Best regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 454 reviews 6.7/10 Location
  • 589 reviews 6.5/10 Room
  • 441 reviews 7/10 Service
  • 15 reviews 7.5/10 WiFi
  • 274 reviews 5.9/10 Cleanliness
  • 171 reviews 7/10 Breakfast
  • 171 reviews 3.5/10 Value
  • 126 reviews 3.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.