Mercure Lyon Centre Château Perrache hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,155 reviews

Mercure Lyon Centre Château Perrache hotel - Image 1
Mercure Lyon Centre Château Perrache hotel - Image 2
Mercure Lyon Centre Château Perrache hotel - Image 3
Mercure Lyon Centre Château Perrache hotel - Image 4
12 cours de Verdun Rambaud, Esplanade de la gare, 69002 LYON, France

Description

Hotel extras

  • Hotel in the heart of a historic building from 1906

  • A few steps from Perrache train station and public transport

  • Free fitness area available 7 days a week

  • 800 m² rooms for your meetings, seminars and events

  • Environmental protection with GREEN KEY certification

Our accommodation(s)

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Room 1

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud, Esplanade de la gare
69002 LYON
France

GPS:45.749492, 4.824919

Telephone
Fax +33 4 78 37 06 56

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Belles Saisons

Fully renovated, the chic Art Nouveau-inspired bistro Belles Saisons is open 7 days a week. Homemade food based on fresh, seasonal produced is on the chef's menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,155 reviews

TripAdvisor Rating  3.8/5  1,623 reviews

Well located but very old and far from 4 stars.

Customer review rating 3.0/5

Jean-francois S. Families - Confirmed reviews ALL

Dear Sir , Thank you for your comments following your stay at Hôtel Mercure Lyon Centre Château Perrache. We will share your appreciation with our entire team and we will work on the areas for improvement that you highlighted. In the expectation of welcoming you again, Sincerely Marion BEGOC, Room division Manager

Check-in and Check-out experience are good

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Dear Sir, We would like to thank you for taking the time to leave us a review following your stay at our hotel. All our teams are sincerely sorry to learn that your stay was not up to your expectations. Please note that your experience does not reflect the usual quality of our services, so we will take your feedback into consideration and take action accordingly. Do not hesitate to contact us for a next stay in Lyon in order to perfectly prepare your stay, and hope to win you back. By remaining at your disposal, Marion Begoc Room division Manager

Very rude staff

Customer review rating 0.5/5

Drizzy Business - Confirmed reviews ALL

Cher Monsieur Z., En aucun cas nous ne souhaitons plus vous accueillir pour des causes de racisme. Nous ne le sommes absolument pas car nous recevons chaque jour beaucoup de clientèle provenant de différents pays. Comme je vous l\\'ai indiqué, nous ne pourrons plus vous accueillir à cause de problèmes survenus en chambre dont le fait que vous ayez laissé à 2 reprises des sacs remplis de composants de téléphones. Il s\\'agit de pièces qu\\'il faut recycler dans une poubelle spécifique que nous n\\'avons pas donc cela nous pose des problèmes. En restant à votre disposition, Marion B., Responsable Hébergement

Ras

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Chère Madame I., Nous souhaitons vous remercier sincèrement pour ce très bon avis laissé suite à votre séjour dans notre Mercure Château Perrache au charme historique. Toutes nos équipes sont heureuses d'apprendre que nous avons pu rendre votre séjour agréable. Nous portons une attention particulière à vous offrir un service attentionné ainsi qu'un accueil professionnel et de qualité donc lire votre satisfaction est la plus belle des récompenses 😊 N'hésitez pas à nous solliciter par téléphone ou par mail pour effectuer vos prochaines réservations afin de pouvoir profiter à nouveau de notre localisation proche de la gare ainsi que de nos chambres calmes avec un repos garanti. Au plaisir de vous revoir très prochainement ! Marion BEGOC, Responsable Hébergement

Good Stay

Customer review rating 4.5/5

Business T. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel ! We are glad that your driver enjoyed his stay :) Sincerely, Marion BEGOC, Room division Manager

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Other web-users rate our hotel

  • 1,025 reviews 8.6/10 Location
  • 1,499 reviews 7.1/10 Room
  • 1,254 reviews 8.7/10 Service
  • 18 reviews 4/10 WiFi
  • 646 reviews 8.6/10 Breakfast
  • 350 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.