Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,463 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Pascal Vos. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,463 reviews

TripAdvisor Rating  4.0/5  2,896 reviews

Certificate of excellence 2024

Good stay, upgrade is a joke

Customer review rating 4.0/5

Anja G. Friends - Confirmed reviews ALL

Great location- short train ride away

Customer review rating 5.0/5

Alison H. Friends - Confirmed reviews ALL

Dear Alison, Thank you very much for your kind review. We are overjoyed to know that your stay at Mercure Amsterdam City was a memorable one. We are delighted that you found the comfort of our rooms, the quality of our beds, and our comprehensive breakfast offerings to your liking. It is our pleasure to provide impeccably clean accommodations and to ensure our guests start their day with a satisfying meal. Furthermore, we are pleased to hear that our team's friendliness contributed positively to your experience. The convenient location of our hotel, just a short walk from the train station, is something we are proud of, and we're glad it enhanced your stay. It would be a pleasure to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Overall good.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found our staff to be friendly and helpful, as we strive to provide attentive and personalized service to all our guests. However, we regret to hear about your concerns regarding the breakfast options and the condition of the shower in your room. We understand the importance of starting the day with a nutritious meal and apologize for not meeting your expectations in this area. Regarding the cleanliness issue, we maintain rigorous standards and are looking into this matter to ensure it is an isolated incident. Finally, we are pleased that you appreciated the assistance provided by our staff. Our team is committed to ensuring every guest feels valued and supported throughout their stay. We hope we will have the opportunity to see you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Not the value for money

Customer review rating 2.5/5

Dinesh G. Business - Confirmed reviews ALL

Dear Dinesh, Thank you for sharing your valuable feedback with us. We sincerely regret your experience did not reflect the standards we strive to maintain. Our location near Overamstel and Spaklerweg metro stations (both 7-8 minutes walk) provides direct access to Amsterdam's city centre within 15 minutes, though we understand preferences for proximity may vary. Our free WiFi service typically supports browsing needs, and we will investigate the connectivity challenges you experienced. Regarding your comments about service quality, we take such feedback seriously and will reinforce our staff training programs to ensure gracious hospitality aligned with Accor standards. We hope to welcome you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice hotel with excellent breakfast

Customer review rating 5.0/5

Rudolf H. Business - Confirmed reviews ALL

Dear Rudolf, Thank you very much for this kind review of your recent stay. We are truly glad to hear that your stay was so enjoyable. We are pleased that you found our breakfast offerings to be excellent, providing a great start to your day with a selection of warm (American) and cold (continental) items. It is wonderful that our team's dedication to service made a lasting impression, especially the efforts of Mrs. Barbara Nowak in assisting you with your personal matter. Your commendation of her commitment and friendliness is greatly appreciated, and we will be sure to share your kind words with her. We look forward to seeing you again soon. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,630 reviews 7.2/10 Location
  • 2,269 reviews 7.5/10 Room
  • 1,962 reviews 8.5/10 Service
  • 43 reviews 5.6/10 WiFi
  • 1,021 reviews 8.2/10 Breakfast
  • 1,007 reviews 6.7/10 Cleanliness
  • 539 reviews 4/10 Value
  • 484 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.