Mercure Paris Massy Gare TGV Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 786 reviews

Mercure Paris Massy Gare TGV Hotel - Image 1
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Description

Hotel extras

  • A 5-minute walk from the RER station and Massy TGV station

  • A restaurant offering "homemade" cuisine

  • Three meeting rooms and a co-working space

  • Private undercover car park

  • 30 minutes by RER from the center of Paris

Our accommodation(s)

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Room 1

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886 MASSY
France

GPS:48.727945, 2.264911

Access and transport

Hotel services

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On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Arômé

Our local must-see restaurant in downtown Massy offers creative dishes inspired by the seasons. Here, the cuisine changes with the months, drawing inspiration from local produce with a modern twist.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  786 reviews

TripAdvisor Rating  3.5/5  415 reviews

Not worth the value

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Dear SREEJITH G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

General experience

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Discomfort

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Dear NATHALIE V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are having the ventilation system checked by our technician to ensure that this does not happen again. As a commercial gesture, your ALL card has been credited with 2000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Clean, comfortable and quiet environment

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Dear JOYCE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Good stay

Customer review rating 5.0/5

Marianne Business - Confirmed reviews ALL

Dear MARIANNE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

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Other web-users rate our hotel

  • 133 reviews 9/10 Location
  • 252 reviews 6.6/10 Room
  • 305 reviews 8.8/10 Service
  • 100 reviews 7.6/10 Breakfast
  • 74 reviews 8.1/10 Cleanliness
  • 46 reviews 3.2/10 Amenities
  • 39 reviews 3.4/10 Value
  • 9 reviews 4/10 Bar

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