Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.3/5 2,290 reviews

Best price
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Mercure Hotel Hamburg City - Image 1
Mercure Hotel Hamburg City - Image 2
Mercure Hotel Hamburg City - Image 3
Mercure Hotel Hamburg City - Image 4
Amsinckstr. 53, 20097 HAMBURG, Germany

Description

Hotel extras

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Telephone
Fax +49 40 23638155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,290 reviews

TripAdvisor Rating  4.0/5  1,062 reviews

Everything good EXCEPT the reception on first day.

Customer review rating 2.0/5

John I. Business - Confirmed reviews ALL

Dear John, The team at the Mercure Hotel Hamburg City thanks you very much for taking the time to write to us after your stay and deeply regrets that the service we provided did not meet your expectations. We sincerely apologize for any inconvenience. Your report of the experience you had during your arrival was received with great interest and forwarded to the responsible department and management! The employees concerned will be interviewed and made aware of this. Any impression of rudeness and a lack of professionalism reflects on the entire staff and the \"MERCURE\" brand! Therefore, your feedback is very important to us. The entire team at the Mercure Hotel Hamburg City would be delighted to have the opportunity to demonstrate to you that we can learn and improve! We therefore hope to welcome you back as our guest soon. Sincerely Thomas Buch Duty-Manager

Good location

Customer review rating 5.0/5

Emma W. Families - Confirmed reviews ALL

Dear Emma, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with family and appreciated our convenient location for sightseeing. We hope to welcome you back soon for another lovely experience. Best regards Thomas Buch Duty-Manager

Well located, sweet and friendly staff

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Dear Anne Christine, Thank you very much for your positive review and for taking the time to write it. We have passed on your kind appreciation of our staff to all employees. Positive feedback is always a great motivation! We are very pleased to read that you and your family were satisfied with our location and our service. The entire City Team sends you their best wishes and looks forward to welcoming you back soon. Best regards Thomas Buch Duty-Manager

Would Not Stay Again

Customer review rating 1.5/5

Josh W. Families - Confirmed reviews ALL

Lovely staff and comfortable room

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Dear Duncan, Thank you very much for your positive assessment and for taking the time to do so. We are very pleased to read that you and your family were satisfied with our location and our service. The entire City Team sends you their best regards and looks forward to welcoming you back. Best regards Thomas Buch Duty-Manager

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Other web-users rate our hotel

  • 1,125 reviews 8.3/10 Location
  • 1,662 reviews 7.1/10 Room
  • 1,524 reviews 8.1/10 Service
  • 20 reviews 6.9/10 WiFi
  • 1,206 reviews 8.5/10 Breakfast
  • 811 reviews 5.1/10 Comfort
  • 709 reviews 7.7/10 Cleanliness
  • 414 reviews 3.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.