ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 672 reviews

ibis Brussels Airport - Image 1
ibis Brussels Airport - Image 2
ibis Brussels Airport - Image 3
ibis Brussels Airport - Image 4

Description

Hotel extras

  • bar serving snacks and quality belgian beers

  • Private parking

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  672 reviews

TripAdvisor Rating  3.5/5  833 reviews

Extremely Dated

Customer review rating 1.5/5

Jamie C. Business - Confirmed reviews ALL

Dear Jamie, Thank you for taking the time to share your feedback. We are pleased that you found our reception area modern, funky, and welcoming. Our team works hard to provide a positive first impression, and we are glad this was the case for you. However, we are disheartened to hear that your experience did not continue to meet expectations beyond our reception. While our hotel was built in 1988 and does feature a modern decor in our lobby renovated in 2015, we understand that aspects of our accommodation may appear dated to some guests. We are sorry to learn that you found the room size and decor not to your liking. The rooms are designed to optimize space and are equipped with our Sweet Bed by ibis for your sleeping comfort. We regret that the heating in your room was not functioning properly; this is certainly not the standard we aim for. Moreover, we acknowledge your thoughts on the bathroom and assure you that our bathrooms, although functional, are indeed an area we are considering for future updates. Finally, we understand your concerns regarding the value for the price paid. Our hotel rates vary daily and can be influenced by local events, but we always strive to ensure our guests receive the best possible service and amenities for their expenditure. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Arnaud Delpoux, Assistant Manager

Not so good

Customer review rating 1.5/5

Roger W. Solo - Confirmed reviews ALL

Dear Roger, Thank you for taking the time to share your feedback. We regret to hear that certain aspects of your stay did not live up to your expectations. Our hotel does not provide water boilers in the rooms; however, we do offer a range of refreshments 24/7 at our bar and vending machines for your convenience. For safety reasons (staff and guests) doors are closed during the night. The night auditor can open it manually. At some time he prepared the breakfast, behind the front desk. In case of fire alarm, the doors are automatically disabled. Your safety and security are paramount to us, and it is concerning to learn about the issue you faced with the locked main door during early hours. Kindest regards, Arnaud Delpoux, Assistant Manager

Customer review rating 0.5/5

Pablo Business - Confirmed reviews ALL

Dear Pablo, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you experienced with the fare charging to your agency and the parking cost. Please accept our apologies for any inconvenience this has caused. We understand the importance of clear communication regarding fees, and we are looking into this matter to ensure transparency and accuracy in our billing. We are also concerned to learn about your check-in experience and the handling of your credit card information. The security of our guests' personal data is a top priority for us, and we take such feedback seriously. We will review our procedures to prevent such occurrences in the future. About the parking cost a refund is currently on and will appear on your bank account up to 8 days. Kindest regards, Arnaud Delpoux, Assistant Manager

Very Poor

Customer review rating 1.5/5

Rahul S. Families - Confirmed reviews ALL

Dear Rahul S., Thank you for taking the time to share your feedback. We regret to hear that the size of our rooms did not meet your expectations. Our rooms are designed to offer a functional and comfortable space for our guests, and we apologize if you felt confined during your stay. Additionally, we understand the convenience a water kettle can provide, and we are sorry for any inconvenience caused by its absence. While we currently do not offer kettles in the rooms, we do have a selection of hot beverages available at our bar 24/7. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Karim Haraké, General Manager

Good stay

Customer review rating 5.0/5

Victor I. Business - Confirmed reviews ALL

Dear Victor, Thank you very much for this kind review of your recent stay. It is heartening to hear that your stay with us was a memorable one. We are pleased that you were satisfied with our services, and we hope our snack bar offerings, including pizzas and pasta, added to your positive experience. It is also wonderful to know that our 24/7 availability of drinks and snacks met your expectations and contributed to the convenience of your stay. We look forward to seeing you again soon. Best regards, Karim Haraké, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 301 reviews 6.7/10 Location
  • 411 reviews 4.9/10 Room
  • 375 reviews 7.3/10 Service
  • 22 reviews 6.8/10 WiFi
  • 223 reviews 4.2/10 Comfort
  • 174 reviews 5.7/10 Cleanliness
  • 163 reviews 4.2/10 Value
  • 146 reviews 7.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Diegem