Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.4/5 1,835 reviews

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Sofitel Strasbourg Grande Ile - Image 1
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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Our temporary ice rink at the Christmas market

  • Enjoy Mediterranean cuisine at "La Terrace Sofitel" pop-up restaurant

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Private parking garage with valet service

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,835 reviews

TripAdvisor Rating  4.2/5  2,137 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

L. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your valuable feedback! We\'re thrilled you enjoyed our staff, location, and the convenience of the underground parking. We also appreciate your comments about the room temperature and bathroom details – we\'ll certainly look into these areas to improve. We\'re glad to hear that you found our team helpful and we look forward to welcoming you again soon! Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Very pleasant stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you so much for your wonderful feedback! We\'re thrilled to hear that our chamber maid went the extra mile to ensure your room was always spotless and beautifully arranged. It\'s great to know that our staff made a positive impact on your stay. We look forward to welcoming you back for another memorable visit! Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Rooms are in poor condition.

Customer review rating 0.5/5

H. R. Solo - Confirmed reviews ALL

Good afternoon, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We always strive to provide the best possible experience for our guests, and we regret that we were not able to meet your expectations on this occasion. Please feel free to reach out to us directly if you would like to discuss your experience further, as we are committed to resolving any concerns you may have. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best Regards Beatrice Aouadi Director of Guest Experience & Duty be…

great hotel but unnecessary shortcomings

Customer review rating 3.0/5

Robert Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the room, the staff, and the breakfast during your stay. However, we are truly sorry for the inconvenience caused by having to exchange your keycard multiple times. We understand how frustrating this can be, and we apologize for the recurring issue. Please know that we are already working diligently to resolve this, and we are committed to ensuring that this does not continue to affect future guests. We also appreciate you bringing the leaking hose in the shower to our attention. While it wasn’t a major issue, we will make sure our maintenance team addresses it to ensure everything is in perfect working order. Once again, we apologize for these inconveniences, and we truly value your feedback. We hope to welcome you back in the future and provide you with a flawless experience. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Wonderful staff, beautiful hotel

Customer review rating 5.0/5

Leo Solo - Confirmed reviews ALL

Dear Guest, thank you so much for your wonderful feedback! We’re incredibly proud of our team, and it’s heartwarming to hear that their kindness and cheerful spirit made your stay even more special. We’re glad you enjoyed the decor, room upgrade, and welcome gift. We truly appreciate your kind words and look forward to welcoming you back soon! Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

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Other web-users rate our hotel

  • 587 reviews 9.4/10 Location
  • 861 reviews 5.3/10 Room
  • 1,161 reviews 9.1/10 Service
  • 7 reviews 9.5/10 WiFi
  • 387 reviews 5.1/10 Vibe
  • 319 reviews 8.3/10 Breakfast
  • 268 reviews 4.1/10 Cleanliness
  • 239 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.